Risk Management Administrative Coordinator

We’re looking for a detail-oriented, process-driven individual to join our Risk Management’s Compliance and Systems Integration team. This role blends incident intake, administrative support, and vendor coordination. You’ll be trained to create

Light Duty Agreements

• and follow scripted processes for the Intake process in addition to other tasks assigned.
• If you thrive on precision, enjoy working with spreadsheets, and can handle confidential information with care, you’ll excel here.

Key Responsibilities

Call Handling

– Answer incoming calls via script for either transfer to appropriate staff or for intake of new incidents into Riskonnect, using appropriate tools

Invoice

Processing and Tracking – Process and track invoices for payment, including communicating Enter invoice data into Excel tracking sheets and/or Riskonnect; prepare for upload into Riskonnect.

Premium Submission

State Reporting

Vendor Orders

& Tracking– Order drug tests and PPE via approved vendor websites; track orders in Riskonnect and confirm deliveries.

Loss Runs

• – Process and compile loss run reports for management review.
• OSHA Coding –
• Evaluate assigned WC Incidents for OSHA Recordability and Reportability, update the effected Riskonnect Object

Quality Audits

– Audit documented processes, report findings to the Manager, and explain/defend audit scores when challenged.

Light Duty Agreements

– Draft and prepare Light Duty Agreements for injured employees as trained; ensure compliance with Workers’ Comp procedures.

Mail Processing

– Opening, scanning and updating WC Incidents; Unemployment Cases and Safety Records as appropriate.

Restocking First Aid Kits

• within Surge Headquarters and fulfilling orders from Branches and other Surge Entities are requested.

Shipping

– Drug Test, PPE, First Aid Kits and other items as necessary.

Data Loading

• – Use identified tools to update data into Riskonnect as scheduled.
• Other activities not listed but necessary for the effective business operations of the organization
• .

Required Skills & Qualifications

Confidential Data Handling

– Maintain strict confidentiality for all WC and compliance-related records.

Process Accuracy

• – Follow established scripts and procedures without deviation, ensuring accuracy in all work.
• Strong proficiency in

Microsoft Excel

• (formulas, sorting/filtering, formatting, vLookUps).
• High attention to detail with strong organizational skills.
• Excellent verbal and written communication skills.
• Ability to follow detailed scripts and procedures consistently.
• Comfortable handling sensitive or confidential information.
• Previous experience in administrative support, accounts payable, Workers’ Comp, or claims processing preferred (training provided for WC-specific tasks).

Compensation & Benefits

Pay Range

• $50,000 – $55,000/year (depending on experience)
• Full benefits package (health, dental, vision, PTO, 401k, etc.)
• Training provided for all WC-specific processes, including Light Duty Agreement preparation.

Who We’re Looking For

You’re a detail-oriented person who takes pride in accuracy over speed. Advanced Excel user (comfortable with formulas, pivot tables, and data validation). You enjoy working with multiple structured processes during each workday – from branch incident calls to placing vendor orders, to updating files or fulfilling branch orders, etc. You’re dependable, professional, and always ready to learn new systems. You thrive in a positively changing environment.

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