Claim Staff (Motor)

Job Description

Prepare and issue Claim Discharge Letters accurately and in accordance with claim decisions.

Prepare various claim correspondences (internal & external), including

• Claim rejection letters
• Requests for additional documents
• Confirmation and clarification letters

Handle claim settlement processes, including

Reimbursement

• Total Loss settlement
• Ensure all claim documents are complete and well-organized for both internal and external purposes.
• Prepare and complete claim documents for reinsurance purposes (bordereaux, claim advice, supporting documents).
• Ensure data consistency between systems, physical documents, and claim communications.
• Support the claims team in maintaining administrative SLA and documentation quality.
• Conduct rechecking (quality control) of documents before submission to related parties.

Requirements

• Diploma (D3) / Bachelor’s Degree (S1) in Administration, Insurance, or related fields.
• Minimum 1–3 years of experience in claims administration or insurance operations.
• Understand the basic flow of claims processes (knowledge in Non-Motor / Motor claims will be an advantage).
• Highly precise and detail-oriented (critical requirement).
• Strong documentation and administrative skills with a systematic approach.
• Able to work under deadlines and handle high work volumes.
• Good communication skills and ability to draft formal correspondence effectively.
• Demonstrate high integrity, especially in handling financial and legal documents.