Transit Fixed Route Dispatch

OVERALL RESPONSIBILITY Responsible for ensuring on-time performance and optimum equipment utilization. Professionally communicate with Customers, Operators, Dispatchers, and Management team to ensure an effective dispatch operation. RESPONSIBILITIES Will be held accountable to communicate (Click up) all pertinent information to next level of management Primary Radio Communicators to all drivers regarding their runs and any situations or concerns that may occur during the day All incidents/accidents, breakdowns are communicated through the dispatch to the necessary departments Comprehensive understanding of company policies, county polices and accountability to both Conduct reasonable suspicion training course Responsible for demonstrating safety and providing exceptional customer service Follow Union protocol – following seniority guidelines early starts, day off requests Homeland Security – opening and closing procedures Safety Sensitive job function – will be a part of the Random Drug & Alcohol pool Uniform compliance, hold self-accountable to a high standard for others to follow Maintain professional internal and external relationships that meet company core values Must be an open-minded, problem solver, with the ability to multitask and maintain composure Ability to handle multiple and changing priorities Monitors available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business Informs oncoming shift and relief dispatchers, lead dispatchers, operations supervisors of all important information Collaboration in the office is an essential job function, for effective communication and cross training QUALIFICATIONS Preferred 0 - 2 years’ experience in the Transportation Industry Strong communication skills Ability to prioritize, multitask, and problem solve Strong customer service/support and problem resolution skills required Sensitivity skills, treating the work force with dignity and respect Understands, encourages, and carries out the principles of safety management Experience in a fast-paced, mission-critical environment Strong Working knowledge of Suffolk County geography Salary Range : $57k - $72K