Beauty Associate

Group Company: Shoppers Stop Ltd Designation: Beauty Advisor Office Location: Position description: NA Primary Responsibilities: Sales Percentage contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager Helps Manager in executing monthly action plan including events calendar Adheres to out of stock procedures as set by Manager Actively participates in the FIFO process and management of Testers as per guidelines set by Manager Number of focused services carried out (Percentage contribution to sales) (e.g. You time services for CL) Effectively closes the Sale, thanks the customer, and invites them Customers Follow up (e.g. 1 2 3 connect for EL, 2 2 2 for CL, 3 3 3 for BB) Consultation Greets customers upon arrival with a verbal greeting and smile Fully investigates customers’ needs using open ended questions and demonstrates active listening Demonstrations and consultations are hygienic and educational Product and Technical Knowledge Displays a competent level of Product Knowledge, and keeps up to date in this area E Learning Aware of and adheres to security and cashiering procedures Personal and Counter Image Brand dress code and grooming followed, and the strong personal image displayed Maintains hygiene of counter, clean and tidy work area (during and after demos and applications) Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling Keeps brush belt clean and in good order Communication and Relationship Building Maintains good relationships with Customers, Store, SSL and Brand teams, Mall Management Attends Learning Labs/scheduled workshops, contributes to training sessions/meetings, and keeps oneself informed of all store activities Communicates essential information to the store team Is keen to help the team with their tasks, also accurately and timely completes their own task Commitment Punctual, flexible, and has a responsible attitude towards breaks and absence Ensures compliance with the company’s code of conduct and SOPs Self motivated, uses own initiative, and takes direction well Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation: