Support & Implementation Consultant

Location: Melbourne, AustraliaHours/Status: Full-Time Core Hours: Monday to Friday, 10:00 AM – 6:00 PM.Flexibility & Rotation: This role includes participation in a weekend "on-call" roster (approximately once a month) and seasonal evening shifts (typically 12:00 PM – 8:00 PM) as required. Occasional schedule flexibility is also needed to collaborate with international colleagues across different time <zones.Travel>: Travel throughout Australia and New Zealand is required, potentially up to once a month.Salary (AUD): $75,000-$95,000The roleWe’re looking for someone who is excited by the chance to change the way that people in the arts and entertainment sector in Australia use data and software - for the better. You’ll be spending your time navigating incoming client calls and emails, solving problems and finding bespoke and best practice solutions to help clients get the most out of their data and the Spektrix CRM. You’ll also be supporting and in time taking the lead on Implementation projects for newly signed clients helping to set them up for success with Spektrix from the point of go-live. And finally, as a member of a small team you’ll be ready to support the growth and development of Spektrix in this region in a variety of ways - from prospect research, representing Spektrix at conferences and events, co-ordinating office, marketing, or other general administrative tasks. As a Support & Implementation Consultant your job is to help Spektrix clients to find solutions to problems, analyse their data, and turn their ideas into practice with tools the system provides. We love our system and we want our users to love it too. Your job is to get them there and keep them there by putting the Spektrix tools to their best use and thinking about data-oriented, smart, and innovative solutions.