Dispatch Supervisor

JOB SUMMARY

The Dispatch Supervisor is a member of the Department of Campus Police and reports to the Assistant Chief of Operational Support. The Dispatch Supervisor manages the Campus Police Dispatch Center and includes management oversight of a team of approximately 8-12 dispatchers that work 24/7 to support The Southern Baptist Seminary and Boyce College campus. The Dispatch Supervisor serves as the primary dispatcher for the weekday first shift. They monitor live feeds from CCTV cameras, fire alarm systems, security systems, and assists with the processing of on average 500 “calls for assistance” per month. They are also responsible for determining the nature and severity of inbound calls for assistance and take appropriate remedial action, including dispatching campus police officers to assist, contacting Metro Louisville services as needed, providing verbal directions, emergency instruction, etc.

ESSENTIAL JOB FUNCTIONS

The employee in this position will have the following essential job functions

Manages a team of approximately 8-12 dispatchers, including performance review, training, scheduling, and approving payroll

Receives calls for service concerning crimes, emergencies, and other requests for police assistance and evaluates information received or observed, prioritizes situations and dispatches appropriate assistance

Communicates accurately and concisely with involved members of the campus police staff, outside agencies, members of the Seminary community, and the public at large as may be needed

Monitors campus surveillance system and dispatches campus police officer(s) in response to viewed situations

Monitors fire and burglar alarms and alarm systems for all university buildings

Coordinates departmental paging in the event of a campus emergency

Performs various clerical duties including completing the electronic dispatch log

Performs receptionist duties; responds to questions from walk-in and telephone traffic

Functions as the campus information representative after normal daily business hours and on weekends, handling all phone calls and walk-in contacts

Maintains accurate up-to-date logs of dispatch activity and “lost/found” property

Utilizes restricted access to Jenzabar in performance of duties; maintains security/confidentiality of records and information, etc. to which exposed

Maintains current working knowledge of departmental regulations, policies, and procedures

Performs other duties as may be assigned by supervisor.

EDUCATION

The person in this position will have a high school diploma or GED; some college or technical school education is preferred.

EXPERIENCE

• The person in this position should have some experience in dealing with the public and have demonstrable excellent “customer service” skills; must be computer literate.
• Preference shall be given to graduates of the Kentucky Dept. of Criminal Justice Training's Public Safety Dispatch Academy or similar state dispatcher academies.
• Five years of service as a dispatcher in a municipal or private sector environment.

SUPERVISION

• The person in this position will supervise approximately 8-12 dispatchers.
• The person in this position will report to the Assistant Chief of Operational Support.

WORK ENVIRONMENT

The person in this position will work in a police department office environment. The Dispatch Supervisor at times will be asked to perform their duties under high stress situations that are typical of emergency response

EQUIPMENT

The person in this position will use the following equipment: computers with multiple software systems, multiple phone lines, CCTV monitors, numerous alarm systems and emergency documents, 2-way radios, ID card system (Shield Card), copier, calculator, etc.