On-Call Reservations Desk Clerk

JOB SUMMARY

The Reservations Desk Clerk-On Call is an overnight position that typically serves by answering urgent calls for Legacy Hotel. Typical shifts are 11pm-7am (Monday - Saturday) and 11pm-1:30pm (Sunday). On-Call Clerks serve on a rotating schedule. Because of the nature of the position, On-Call Reservations Desk Clerks must live within 10 minutes of campus, be able to answer the phone for the entirety of assigned shifts, and be able to respond in-person to the Legacy Hotel within 20 minutes.

ESSENTIAL JOB FUNCTIONS

The employee in this position will have the following essential job functions

• Above average customer service skills
• Able to multitask
• Basic computer skills
• Above average math skills
• Effectively and confidently deal with stressful situations
• Maintain a professional appearance and attitude
• Abide by the standards and guidelines set forth in the Policy Manual
• Ability to work nights, weekends, and holidays year-round when needed

Legacy Hotel

• Be personable and interact with everyone that walks into the lobby
• Stand for long periods of time if necessary
• Respond to emails
• Communicate with other employees and departments on campus
• Accurately process guest reservations and check guests in and out of the Hotel
• Process guest payments
• Run the night audit
• Answer telephone calls
• Professionally and promptly address guests’ concerns and questions, including taking requested items to a guest’s room
• Maintain a clean and professional work environment
• Inspect cleanliness and orderliness of hotel rooms
• Answer phone calls for Legacy Hotel maintenance emergencies
• Dispatch Facilities on call technicians to resolve emergency maintenance issues
• Maintain a front desk presence during key Southern Seminary events (i.e., Trustees, Preview Days, graduation, D3 Conference)

Student Housing

• Answer phone calls for Southern Seminary residential maintenance emergencies
• Dispatch Facilities on call technicians to resolve emergency maintenance issues
• Provide detailed reports of on call maintenance emergencies and resolutions to the Southern Seminary Student Housing office
• Performs other duties as may be assigned by the supervisor.

EDUCATION

The person in this position is not required to have any particular educational background.

EXPERIENCE

The person in this position is preferred to have at least one year in the customer service, sales or hospitality industry and must have some accounting experience.

SUPERVISION

• The person in this position will supervise no one.
• The person in this position will report to the Front Desk Supervisor.

WORK ENVIRONMENT

The person in this position will be on call primarily at their dorm/apartment on campus. When necessary, the on-call clerk will occasionally have to visit guest rooms requiring them to go outside and be exposed to the weather. THey will also have to work in a hotel office when needed. This person should be able to lift up to 35 lbs.

EQUIPMENT

The person in this position will use the following equipment: computer, copier, printer, and other generic office equipment.