Identity and Access Management Customer Engineer

ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI- led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the <Harmoni.AI> Enterprise Platform, which includes AgentBridge - a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network. Job Title: Identity and Access Management Customer Engineer Location: Remote (within Egypt) Duration: Full Time Experience level: 8-15 years We are looking for a highly skilled Entra, Active Directory, Identity and Access Management Customer Engineer to join our team. This role involves working directly with our Microsoft customers to provide strategic and proactive assistance. The ideal candidate will have extensive experience in managing and supporting Windows Client environments and a strong understanding of hybrid infrastructures and cloud technologies. Design, implement, and maintain enterprise Identity and Access Management (IAM) solutions using Microsoft Entra ID (Azure AD) and Active Directory . Manage hybrid identity environments, including Entra Connect (Azure AD Connect) , synchronization, federation, and authentication services. Lead implementation of Single Sign-On (SSO) , Multi-Factor Authentication (MFA) , Conditional Access , and Password less Authentication solutions. Administer and optimize Role-Based Access Control (RBAC) , Privileged Identity Management (PIM), and identity governance processes. Qualifications Bachelor's degree in computer science, Information Technology, Cybersecurity, or related field. 7+ years of experience in Identity and Access Management, Active Directory, or Microsoft Identity technologies. Strong hands-on experience with: Microsoft Entra ID (Azure AD) Active Directory Domain Services (AD DS) Entra Connect (Azure AD Connect) Federation services (ADFS, SAML, OAuth, OpenID Connect) Conditional Access and MFA Soft Skills: Strong customer service orientation with excellent communication skills. Ability to read and interpret the needs and wants of customer executives and leaders. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Ability to work independently and as part of a team. Strong organizational skills and attention to detail Why join Sonata Software? At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and i magination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. magination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.