SharePoint & M365 Customer Engineer

Job Description ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the <Harmoni.AI> Enterprise Platform, which includes AgentBridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network. Job Title: SharePoint & M365 Customer Engineer Location: Remote (within Egypt) Duration: Full Time Experience level: 10-20 years We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in SharePoint infrastructure, administration and design. The ideal candidate will possess advanced technical skills and experience in SharePoint infrastructure administration and management, advisory – architecture, consulting and support skills to assist customers drive solutions and resolutions. The ideal candidate will possess advanced technical skills and experience in deployment, planning, and migration. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers Key Responsibilities: Experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, advanced troubleshooting and SharePoint customization and development. BA/BS (or higher) in Information Technology, or a related field or equivalent experience. Proven track record of delivering high-quality technical support and solutions to customers. Proven track record in successfully planning, deploying, operating, and optimizing on premises, hybrid, and online SharePoint environment and solutions. Analyze and troubleshoot complex technical issues related to SharePoint environments and provide effective solutions. Strong knowledge of SharePoint development best practices and advising and providing guidance to a development team. Strong PowerShell skills and experience with SharePoint Strong skills and knowledge of SharePoint Client Side Object Model (CSOM) Well-rounded skills in other general areas of Azure infrastructure (IaaS, PaaS, SaaS, etc.) Broad knowledge of SQL Server use with SharePoint Server related to configuration and SharePoint DB maintenance practices. Broad knowledge of Microsoft 365 Archive and relation to SharePoint Online and OneDrive Broad knowledge of Microsoft Data Security ang Governance solutions for SharePoint Online and OneDrive Graph API knowledge related to SharePoint Online and OneDrive Knowledge of migration and upgrade techniques and options for SharePoint Server. Skills Set (Preferred) Technical Specialist should stay current on the required Microsoft 365 certifications, as well as new certs that are relevant. Ideal candidate will have soft skills such as effective written & oral communications and have the skills necessary to engage a customer in a deep technical conversation. Should be an expert in at least two of the following areas: Exchange Online, SharePoint Online, Power Platform, Teams, Phone & Rooms M365 Copilot, Viva Platform, Windows & Cloud Endpoint, IDM, Information Protection & Compliance. Governance & Risk Management Optional/Nice to have Advanced knowledge of SQL Server use with SharePoint Server Advanced knowledge of the use of Graph API Well architected framework (and implementation of concepts) Cloud adoption framework (and implementation of concepts) Azure DevOps, GitHub, understanding of CI/CD lifecycle Advanced Knowledge of Microsoft 365 Backup Advanced knowledge of Microsoft 385 Archive SharePoint Development knowledge: Ability to discuss the appropriate solutions to use and understanding of the tools required and personnel skills that are needed for SharePoint development tasks e.g. Skills and experience with SharePoint Framework (SPFx) development Experience with JavaScript, REST APIs, and SharePoint custom development, including web part development Qualifications: Presentation skills with a high degree of comfort with both large and small audiences. Face-to-face customer engagement skills Good Knowledge of Microsoft 365 Suite. Degree in B. Tech with Computer Science, BCA /MCA, MSC IT. Holds one or more Microsoft 365 related certifications. Soft Skills: Strong customer service orientation with excellent communication skills. Ability to read and interpret the needs and wants of customer executives and leaders. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Ability to work independently and as part of a team. Strong organizational skills and attention to detail Why join Sonata Software? At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.