Technical Support Specialist (m/f/d)

About the role

As an Technical Support Specialist, you play a central role in setting up and maintaining our platform. In this role, you will be responsible for helping users and customers resolve technical issues, guiding them through product usage, and making sure incidents are handled clearly, calmly, and effectively.

You act as an important link between customers, internal users, and engineering. You know how to investigate problems, separate user error from system faults, document findings clearly, and escalate when needed. You care about service, but you also think structurally and look for ways to prevent recurring issues and automate repetitive work.

Your mission

Implementing new customers, carriers and integrations

Automating support processes

Managing incidents and recurring issues between product and engineering

Be the voice of quality during product refinements

Your profile

We are looking for someone who is service-minded, technically curious, and structured in their way of working. You do not stop at “it doesn’t work,” but want to understand

why

it does not work.

Proficiency in Dutch or English (both spoken and written)

Strong abstract and process-oriented thinking with analytical skills

Attention to detail

Knowledge of modern Software-as-a-Service solutions

Basic knowledge of logistics processes

Basic knowledge of software applications

Customer-oriented mindset

Thrives in a team environment

Additional Skills (a plus)

• Knowledge of API architecture
• Basic SQL querying
• Automation tooling (Power Automate, Logic apps, n8n )
• Experience in software Testing and QA

Familiarity with Postman

• Why us?
• Flat hierarchies and the opportunity to help shape structures and processes
• Flexible working hours and the opportunity to work remotely
• A beautiful office in Rotterdam
• Opportunity to travel and work in other Shipcloud offices
• Market-based salary and various benefits
• Regular events
• Your contact person

Rob Lenstra

Hiring manager