IN-Senior Associate_ Identity Access Management_IT Security_IFS_PAN India

Job Description & Summary: At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents Responsibilities As a Senior Associate within the Identity & Access Management technical operations team, you will play a pivotal role in supporting and advancing PwC’s SSO (authentication), and related security services, specifically focusing on Entra ID Operations. As a member of our globally distributed IAM Operations Team, ideal candidate will ensure service availability, stability, and security, driving modernization efforts aligned with PwC security and compliance standards. This role requires deep technical expertise, strong stakeholder collaboration, and proven people management skills. Key Responsibilities Operational Excellence Manage day-to-day IAM service delivery using Entra ID Deliver on our charter, SLOs, and SLAs for IAM Services in terms of Availability, Stability, Resilience, and Security Own and execute Level 3/Level 4 incident and problem management processes, applying deep technical troubleshooting and root cause analysis to remediate issues proactively and reactively. Coordinate and lead change management efforts and conduct thorough testing sequentially across Development, Staging, and Production environments Identify and resolve potential bottlenecks through proactive monitoring and alerting, optimize platform performance, and enforce preventive measures to improve availability and stability Oversee timely inspection and remediation of vulnerabilities, ensuring strict compliance with identity security policies and standards Drive efficiencies via automation and scripting (Shell, PowerShell, MS Graph) and database queries Change Management Plan and Implement changes (bug fixes, enhancements, etc.) per PwC Change Management Processes Proactively identify, manage, and mitigate quality issues Conduct Pre and Post Change inspections and testing Coordinate and contribute to IAM Change Communications Work with IAM Engineering and Leadership Team to manage IAM change backlog, releases, etc. Ensure timely closure of Change Records Incident Management Demonstrate deep technical troubleshooting to remediate technical issues (proactive and reactive) Ensure timely customer and stakeholder management and communication Effectively engage vendors and cross-functional teams like IAM Engineering, Network, Compute, etc. to investigate and remediate technical issues Ensure timely closure of incidents Problem Management Conduct Root Cause Analysis of incidents and issues which may occur within IAM Services Ensure effective management and timely closure of Problem Records and related activities. Define and coordinate implementation of preventive measures to avoid issues, and increase stability, availability, and security of IAM Services Security Conduct regular and timely inspection and remediation of vulnerabilities Business Continuity and Disaster Recovery Plan, collaborate, and conduct annual BC/DR exercises, updating processes and procedures as needed. Collaborate with cross-functional teams e.g. Change Management, Problem Management, Incident Management, Compute, Network, Cyber, Cloud Services, Engineering, Vendors, etc. Miscellaneous Projects and Initiatives Involving Entra ID. Example: Acquisitions, Divestitures, Certifications, etc. Keeping IAM documentation up to date. This is a shared responsibility across the team, but diligence is required. Identifying and remediating potential bottlenecks and issues (proactive and reactive) Maintain optimal configuration of IAM platform and services across (performance, availability, stability, and security) Monitoring and Alerting for the same Drive efficiencies via use of AI and Automations Collaboration & Governance Collaborate closely with cross functional teams and vendors to support and deliver world class IAM Services to our global customer base Support identity governance activities such as annual audits, compliance, risk and access reviews, certifications, and compliance reporting Assist with annual security testing, etc. and complete them in a timely manner Maintain accurate, up-to-date IAM documentation to ensure operational transparency and knowledge continuity Qualifications Required 4+ years of IAM experience with significant depth in Entra ID and Entra ID / AAD Connect. Demonstrated experience supporting IAM Services for large organizations Strong understanding of cloud identity patterns and integrations across AD/Entra ID, ServiceNow, and cloud platforms Proficiency in Entra ID administration Experience in Entra ID Connect / Azure AD Connect configuration and upgrades Intimate knowledge of IAM concepts (Provisioning, User Flows Authn, Authz, Federation, Hybrid Join, MFA, Windows Hello for Business, etc.) Protocols like SAML, OAuth, LDAP, OpenID, WS-Fed, Kerberos. Analysis of web application usage traffic using Fiddler, HAR files, etc. Experience with multi-factor authentication and certificates Experience in scripting languages like PowerShell and use of MS Graph are highly preferred Experience in working with CICD pipelines & workflows (Azure DevOps, GitHub actions) preferred Experience in Operations Management is highly preferred (Change Management, Problem Management, etc.) Strong analytical and problem-solving skills Mandatory Skillsets- Identity Access Management,Entraid Preferred Skillsets: Singlesignon Years of experience required: 6 + Years of experience Education qualification: Any Ug/PG in IT Field