IN||Manager II Service Delivery|| IT Security ||IFS|| PAN India

Job Description & Summary: Tech Hub enables our company’s businesses to achieve their technology-driven goals. The work undertaken in Tech Hub covers a range of areas from leading and supporting the company through to the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our technology capabilities. Candidate provides second-line support, handling complex technical issues and ensuring the seamless operation of application support. This role demands a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams Tech Hub enables our company’s businesses to achieve their technology-driven goals. The work undertaken in Tech Hub covers a range of areas from leading and supporting the company through to the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our technology capabilities. Candidate provides second-line support, handling complex technical issues and ensuring the seamless operation of application support. This role demands a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams Responsibilities: s a Service Delivery Manager in our Tech Hub team, your impact will be seen through the following accountabilities: • Provide leadership and guidance whilst managing the day-to-day operations of the service delivery team. • Manage the service catalogue, ensuring it reflects current services and capabilities. • Manage service delivery meets agreed-upon service levels and client expectations. • Develop and implement service delivery processes and procedures. • Manage service delivery performance and drive improvements. • Manage service delivery budgets and resources. • Drive and facilitate knowledge sharing across the service delivery team Mandatory skill sets: As a Service Delivery Manager you will have the following knowledge and skills: • Demonstrated experience in IT Service Delivery and maintaining a Service Catalogue. • ITIL certification or equivalent is preferred. • An experienced technical expert who uses your specialised skills to provide advice, influence others, and help by directly contributing to solutions. • Ability to solve complex work problems leveraging overarching guardrails, experience and strong judgement. • Experience being a first level operational Team Leader with full responsibility for other team members to deliver results. • Ability to consider direction and form annual prioritisation of work. • Ability to successfully collaborate across several teams to drive results. Preferred skill sets: Curiosity: A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo. • Collaboration: A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect. · • Challenge: Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions. • Value Driven: Demonstrates a strong commitment to ethical principles and organisational values, ensuring that all actions and decisions align with the company's mission and integrity standards. • Life Learner: Proactively seeks out and identifies industry trends and stays up to date with certifications. • Adaptable and resilient under pressure. • Detail-oriented. • Decisive. • Proactive. Years of experience required: 10 + Years Education qualification:BE/BTECH