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PH
SPECIALIST II, WORKFORCE MANAGEMENT
phcareers-qualfon · Cebu, PH
About The Role
Specialist II, Workforce Management (Real Time Analyst) Job Summary The Real Time Analyst is responsible for monitoring and managing intraday staffing levels, workforce adherence, real-time performance, and operational workforce requirements. This role ensures optimal staffing and service delivery by providing timely workforce updates, monitoring agent productivity, managing schedule adherence, and coordinating with Operations and Workforce Management teams.
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