Packaging and Specialty Papers Process Excellence Specialist

Sustainability, Research and Innovation Directory (DSPI)

Area

Biopulp Education – Paper / Process Excellence

Location

US – Fort Lauderdale

Reports to

Biopulp Functional Manager – Paper Process Excellence

Last Updated

April 9, 2025

Position Summary

• Provide specialized technical support (Level 2) to Fiber-to-Fiber initiatives, including diagnostics (e.g., 5-step approach, audits, simulations) and end-to-end project execution.
• Act as a subject matter expert during trials, troubleshooting, and complex customer projects involving process or investment decisions.
• Support the launch of innovative products by offering technical guidance and collecting feedback for R&D and Marketing.
• Manage and update strategic and technical information about customers to support strategic sales planning.
• Conduct regular customer visits with the commercial team to deliver expert technical service and strengthen relationships.

Main Responsibilities

Strategic Responsibilities

• Build strong relationships with customers and internal leaders to identify new business and innovation opportunities.
• Communicate long-term customer needs clearly to internal teams to support product, service, and process innovation.

Technical Responsibilities

• Provide Level 2 technical support, especially for new products, applications, and complex customer challenges.
• Execute testing, application trials, and pilot projects for new SKUs with strategic clients.
• Ensure execution of customer-involved innovation projects across internal departments.

Customer Experience Responsibilities

• Design and implement customized technical experiences for clients, during on-site visits or workshops.
• Maintain structured procedures to track and enhance the customer journey.
• Ensure consistency in communication and data sharing across internal and external stakeholders.

Project and Team Skills

• Execute a portfolio of customer-centric technical projects.
• Demonstrate analytical thinking, accountability, and proactive leadership in complex, fast-moving environments.

Education

• Bachelor's degree in Chemical Engineering, Process Engineering, or Pulp and Paper Engineering.
• Postgraduate qualification in Project Management, Business Administration, or related technical fields is a plus.
• Fluent in English; additional languages (especially Portuguese or Spanish) are an advantage.

Mandatory Requirements

• Deep experience in paper manufacturing (process, operations, R&D, engineering, or quality), ideally in packaging or specialty papers.
• Strong knowledge of the Pulp and Paper industry.
• Background in Chemistry or Engineering.
• Fluent in English (written and spoken).
• Willingness to travel up to 50% within North America and EMEA and occasionally to Brazil.

Desirable Qualifications

• Experience in customer-facing roles, especially in technical sales or technical services.
• Strong negotiation and communication skills.
• Familiarity with innovation projects and cross-functional collaboration.
• Proficiency in data analysis tools or process simulation software is a plus.