Digital Lean Expert (_VOIS) 1

Role Specification (Technical / Professional Expertise) Essential  Six Sigma Black/Green Belt Trained/Certified  Strong expertise in BPMS deployments  Experience of managing projects for customer operations business using lean, six sigma, AGILE, PMP methodology  Systemic problem solver adept at implementing solutions to solve root cause of problems  Ability to work independently and to establish priorities  Strong ability to raise and/or resolve issues  Excellent analytical skills  Excellent interpersonal skills  Sets expectations, tracks and communicates results  Creative and change-oriented  Adaptability and flexibility  Detailed knowledge of HR process and systems  Exceptional verbal and written communication skills Desired • Experience in deploying AGILE, PMP projects • Past Experience of leading Continuous Improvement projects for telecom industry • Experience with survey management, forms, processes & analysis • Financial literacy of approaches such as activity based costing, labour variance, dashboards etc. • Familiar with quality and business excellence tools and approaches such as Six Sigma, TQM, Lean, 5S, TOC etc. #_VOIS