Support Manager

We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider, proudly certified as a Great Place to Work and ranked the 30th Best Workplace in the <UK.At> N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We’re proudly making our dream a reality – and we want you to be a part of it!As a Support Manager, you’ll play a pivotal role in driving operational excellence and supporting the teams that make N Family Club such a special place. You will lead, coordinate, and empower colleagues across multiple functions, ensuring our nurseries operate smoothly and deliver exceptional experiences for children, families, and team alike. This is your chance to contribute strategically and operationally while growing your leadership career with access to industry-leading training, coaching, and development.What you’ll be doing…Leading and managing all aspects of nursery operations, including team deployment/ rotas, budgets, and complianceDriving the delivery of our play-based N Curriculum, ensuring every child thrivesDeveloping and inspiring your team through coaching, training, and performance managementBuilding strong partnerships with families and the local communityEnsuring the highest standards of health, safety, safeguarding, and Ofsted requirements are metOverseeing smooth daily routines and an engaging, safe learning environmentManaging recruitment, inductions, and team retentionMonitoring quality and implementing continuous improvement plansReporting to senior leadership and contributing to wider organisational goalsOur Support Managers should have...Level 3 or above Early Years qualification (full & relevant)Paediatric First Aid certification (12 hours) and a commitment to maintain itUp-to-date safeguarding knowledge (or willingness to refresh)Proven experience in a management or supervisory role, ideally within a fast-paced, multi-site environmentStrong organisational and project management skillsExcellent communication and interpersonal skills, with the ability to influence at all levelsA proactive, solution-focused approach and the ability to work collaborativelyA passion for supporting people and driving positive outcomesAlignment with N Family Club’s values of curiosity, positivity, and integrityThis is a field based role covering the London and Hertfordshire areaThe N AdvantageCompetitive salary – £45,926 - £65,354, based on experience and dedicationPerformance bonus of up to 25% of base salary, plus £1,000 for Ofsted ‘Outstanding’Up to 35 days holiday - including a personal ‘Me’ day and Christmas closure£100 annual learning fund, plus access to N Academy (level 3, Early Years degrees, Forest School & more)£100 clothing allowance for style freedom!Enhanced family leave for parents, carers, and more40% childcare discount, plus 6 emergency days annuallyAnd that’s not all!5-year loyalty bonus - around-the-world trip + 2 bonus weeks off10-year loyalty bonus - ‘Out of this world’ experience + 2 extra weeks offReferral bonus – earn up to £1,000 per successful hireAmazing discounts – save on groceries, shopping, fitness and moreTravel support – season ticket loans and cycle-to-work schemeSocials & wellbeing – annual parties, team events, gym discounts, and online fitnessMaking an impact…At N Family Club, we do things differently. We support and celebrate individuality, champion diversity, and give every team member a voice. Our culture is rooted in respect, collaboration and a shared passion for early years education.We invest heavily in your growth – from career progression and in-house training to mentorship and personal development. With innovative environments, top-tier benefits, and a focus on wellbeing, we’re building a workplace where educators thrive, and children soar.Join N Family Club today and help us reshape early education for the better.