Incred-Zonal Collections Manager (Recoveries)

Job Description – Zonal Collections Manager (Recoveries)

Location-Mumbai

Exp-10-14yrs

• Role & responsibilities-
•  Lead and oversee Personal Loan collections (digital and non-digital) operations across multiple regions
• within the assigned zone, ensuring alignment with organizational objectives.
•  Drive strategic recovery efforts for bucket-4 and higher delinquency portfolios, working closely with
• Regional Collections Managers (RCMs), Area Collection Managers (ACMs), and vendor partners.
•  Own the zonal portfolio performance, focusing on reducing delinquencies, improving recovery rates, and
• optimizing receivable management.
•  Formulate and implement zone-wide collection strategies, frameworks, and SOPs in coordination with Risk,
• Credit, Legal, and Operations teams.
•  Monitor and guide regional teams on achieving monthly and quarterly collection targets, ensuring
• consistency in execution across locations.
•  Act as a strategic partner to business, sales, and credit teams to maintain portfolio health and strengthen
• pre-delinquency controls.
•  Establish strong governance and compliance mechanisms across all collection activities, ensuring adherence
• to regulatory guidelines and internal audit standards.
•  Lead the review and performance monitoring of multiple vendor agencies, ensuring cost-efficiency, quality,
• and ethical collection practices.
•  Identify performance gaps and skill development needs across the collection hierarchy, drive training
• interventions and leadership grooming initiatives.
•  Design and execute zone-level incentive programs, productivity boosters, and performance contests in line
• with business goals.
•  Analyse collection trends, regional challenges, and operational bottlenecks to provide data-driven insights
• to top management.
•  Oversee the legal recovery process at a zonal level, ensuring timely execution of litigation, arbitration, and
• settlement procedures for chronic accounts.
•  Champion customer-centric resolution models for escalated disputes and ensure systemic closure of service
• issues through appropriate escalation matrices.
•  Undertake periodic zone-wide audits and field visits to assess ground-level challenges, enforce compliance,
• and motivate field teams.
•  Collaborate with technology and analytics teams to digitize collection workflows, drive automation, and
• improve real-time monitoring capabilities.
•  Act as a change leader by driving transformation projects, cost optimization strategies, and digital-first
• initiatives in collections.
• Preferred candidate profile
•  Minimum 10–14 years of relevant experience in collections, with exposure to both digital and field
• operations.
•  Proven track record in managing high-value delinquency portfolios, including bucket-wise recovery from
• early to late-stage collections.
•  Strong team management skills, with experience in handling Regional and Area Collection Managers, and
• Vendor Agencies.
•  Hands-on experience in field collections, tele-calling operations, and vendor management.
•  In-depth understanding of collection strategies, incentive structures, and compliance requirements in the
• NBFC sector.

Education Qualification

 Bachelors/master’s degree in finance/ business administration/or related field.