Konnect Insights - Solutions Consultant

Job Title: Solutions Consultant

Location: Mumbai, India Type: Full-Time

About Us

Konnect Insights

• , a leading SaaS platform, is on a mission to redefine the
• landscape of Customer Experience. We empower businesses to unlock the full
• potential of their online presence through cutting-edge technology and actionable
• insights. Konnect Insights is a unified customer experience management
• platform that offers an all in one solution for Social Listening + Community
• Engagement (with advanced workflows) + Social CRM + Social Analytics + Social
• Publishing + Surveys + Dashboards / BI Tools + Crisis Management. Powered by App
• Marketplace Konnect Insights offers very deep integrations with CRMs, Contact
• Centres, chatbots, marketing automation and collaboration tools. . As we continue to
• grow, we're seeking a dynamic and skilled Solutions Consultant to join our innovative
• team.

Role Overview

• As a Solutions Consultant at Konnect Insights, you will play a pivotal
• role in bridging the gap between our technology and the unique needs of our
• clients. You'll be the expert who understands our clients' business challenges and
• collaborates with them to tailor our solutions for optimal impact.

Responsibilities

• Client Engagement:
• Engage with clients to understand their business objectives and

challenges.

• Build strong, trust-based relationships with key stakeholders.
• Solution Customization:
• Collaborate with the product and development teams to customize

solutions based on client requirements.

• Ensure seamless integration and deployment of our SaaS platform.
• Product Demos and Training:
• Conduct product demonstrations showcasing the capabilities and value

proposition of Konnect Insights.

• Provide training sessions to clients for effective platform utilization.
• Needs Analysis:
• Conduct needs analysis to identify opportunities for upselling and

cross-selling additional services.

• Proactively address client concerns and provide effective solutions.
• Documentation:
• Create comprehensive documentation for client-specific configurations

and customizations.

• Maintain accurate records of client interactions and requirements.

Requirements

• Proven experience in a client-facing role, preferably as a Solutions Consultant

or in a similar capacity within the SaaS industry.

• Strong communication and presentation skills.
• Ability to translate client needs into technical requirements.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Proficiency in using and presenting SaaS platforms.
• Familiarity with social media analytics tools and technologies.

What We Offer

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and skill development.
• A collaborative and innovative work environment.
• Health and wellness benefits.