Customer Success Executive (Inside Sales) - Epik

Job Title: Customer Success Executive (Inside Sales)

Location: Bangalore, India

• Experience Required: 1–3 Years
• Languages: Fluent in English and Hindi (Kannada preferred)
• Job Type: Full-time (6 Days Working – Includes Saturday or Sunday)

About the Company

• Epik is a pioneering platform transforming e-commerce with its unique "Try and Buy"
• model.
• We empower consumers to experience products at home before making a purchase, reducing
• friction and increasing confidence in buying decisions. Our innovative approach blends
• convenience, trust, and technology to help brands boost conversion rates while enhancing
• customer satisfaction. At Epik, we're reimagining the future of online shopping.
• JD - Customer Success Executive

Role Overview

• This role is very similar to an Inside Sales profile where the primary responsibility is high
• volume outbound calling and demo conversions. The candidate must be comfortable making
• 150–200 calls daily and working towards aggressive booking targets.

Key Responsibilities

Inside Sales & Outbound Calling

• ∙ Make 150–200 outbound calls per day to prospective and existing customers. ∙
• Drive conversions by booking a minimum of 30 demos per day
• . ∙ Educate customers about Epik’s Try & Buy model and product demo process.

Demo Coordination & Allocation

• ∙ Allocate booked demos to field demo specialists based on geographical zones. ∙
• Track demo schedules and ensure optimal utilization of field resources.

Customer Follow-ups & Closing

• ∙ Follow up with customers via WhatsApp and calls to ensure demo completion and
• higher conversion.
• ∙ Handle objections professionally and convert leads into confirmed demo bookings.

CRM & Data Management

• ∙ Maintain daily call logs, demo bookings, and follow-ups in CRM/Google Sheets. ∙
• Track personal performance metrics like call count, demos booked, and conversion
• rates.
• JD - Customer Success Executive...

Requirements

• ∙ Must be flexible and comfortable making 150–200 calls per day. ∙ Prior
• experience in inside sales, telesales, or high-volume calling roles preferred. ∙ Strong
• communication and persuasion skills in English and Hindi (Kannada preferred).
• ∙ Willing to work 6 days a week including weekends.
• ∙ Target-driven, resilient, and incentive-motivated mindset.

What We Offer

• ∙ Fixed salary + Attractive Incentives on demo bookings & conversions ∙
• High-growth startup environment with fast career progression
• ∙ Performance-based rewards and recognition
• ∙ Opportunity to work in a disruptive consumer-tech brand