Commutec - Key Account manager- AM

• Commutec- an IIT alumnus startup nurtured at CIBA under DIIP (DST) since 2016, pioneer’s tech-
• enabled Corporate Transportation Solutions. Specializing in daily office commutes, car mobility
• services, and global travel, we excel in End-to-End Fleet Management and a SAAS based Employee
• Transportation Management platform. Recognized among SHELL's Top 10 mobility companies in 2020
• and named one of NASSCOM's Top 50 Mobility companies in 2019, Commutec operates from offices
• in India, Dubai, Singapore and the UK.

Position: Key Account Manager

Location: Navi Mumbai

Department: KAM/CRM

Reporting To: Head – Operations / Business Head

Role Overview

• The Key Account Manager (KAM) is responsible for managing and growing relationships with major
• corporate clients, ensuring smooth service delivery, and driving customer satisfaction. The KAM will
• act as a single point of contact for all client requirements, service issues, billing coordination, and
• operational support.

Key Responsibilities

1. Client Relationship Management

• Serve as the primary contact for assigned corporate accounts.
• Build strong relationships with client stakeholders (Admin, Transport, HR teams).
• Conduct regular client meetings, reviews, and feedback sessions.
• Understand client requirements and ensure timely fulfilment.

1. Service Delivery & Operations Coordination

• Monitor daily cab operations, vendor/driver performance, and service SLAs.
• Ensure 100% availability of cars as per client requirements.
• Coordinate with operations, fleet, and vendor/driver teams to resolve issues.
• Manage escalation calls and provide immediate solutions.

1. Performance & SLA Management

• Track service quality metrics: punctuality, cleanliness, reliability, and zero-refusal.
• Maintain MIS reports on daily, weekly, and monthly performance.
• Share SLA reports with clients and implement improvement actions.

1. Revenue & Business Growth

• Identify opportunities to increase revenue through additional services, routes, or new

locations.

• Retain clients and increase wallet share/ upselling
• Ensure timely billing, payment follow-ups, and collection coordination.

1. Vendor & Driver Coordination

• Work closely with vendor partners and driver supervisors to maintain service standards.
• Ensure driver grooming, training, and compliance with company policies.

1. Issue Resolution & Support

• Handle client grievances professionally and ensure timely closure.
• Coordinate for replacement vehicles, backup cars, and emergency support.
• Prepare MOMs of client meetings and share updates with internal teams.

Key Skills Required

• Strong client relationship & communication skills
• Experience in transport mobility / car rental operations (preferred)
• Ability to manage on-ground operations and vendor interactions
• Problem-solving & decision-making skills
• Good knowledge of MIS, Excel, reporting & SLAs
• Negotiation and conflict management
• Ability to work under pressure and deliver on timelines

Education & Experience

• Bachelor’s degree (BBA/MBA preferred).
• 2–6 years of experience in Key Account Management, Operations, or Customer Service.
• Experience in car rental, logistics, mobility, or facility management is an added advantage.

Salary

• As per industry standards + incentives based on performance.