Deputy Manager - Learning & Development

Job Description – Deputy Manager | Learning & Development (L&D) Location: Luhari, Haryana Industry: E-commerce | Quick Commerce | Grocery Warehousing We are looking for a dynamic and result-oriented Deputy Manager – Learning & Development to lead the learning ecosystem across our grocery warehouse operations. The ideal candidate will be responsible for designing, implementing, and evaluating training initiatives that enhance workforce capability, operational excellence, leadership development, and employee productivity in a fast-paced warehousing environment. Key Responsibilities Design and execute learning and development strategies aligned with business objectives. Conduct Training Needs Analysis (TNA) for warehouse associates, supervisors, and managers. Develop and deliver induction programs for new hires across warehouse operations. Create and implement functional training modules covering inbound, outbound, inventory management, quality, safety, productivity, and warehouse processes. Drive capability-building initiatives to improve operational KPIs, employee performance, and customer experience. Facilitate classroom, on-the-job, and digital learning sessions. Develop leadership development programs for frontline leaders and middle management. Monitor training effectiveness using assessments, productivity metrics, audits, and feedback. Maintain training calendars, learning records, SOPs, competency matrices, and compliance documentation. Partner with Operations, HR, Quality, Safety, and Business Leaders to identify capability gaps and implement learning interventions. Drive employee engagement through learning initiatives, coaching, mentoring, and knowledge-sharing programs. Ensure statutory and compliance training is completed as per organizational requirements. Support change management initiatives and continuous improvement projects through targeted learning programs. Manage external trainers, vendors, and digital learning platforms wherever required. Desired Skills Learning & Development Training Need Analysis (TNA) Instructional Design Facilitation & Presentation Skills Warehouse Operations Inbound, Outbound & Inventory Management E-commerce / Quick Commerce Operations SOP Development Coaching & Mentoring Leadership Development Performance Management Employee Engagement LMS Management MS Excel & PowerPoint Stakeholder Management Analytical & Communication Skills Preferred Qualifications MBA/PGDM in HR, Learning & Development, or a related discipline. 5–8 years of experience in Learning & Development, with at least 2 years in e-commerce, quick commerce, logistics, supply chain, or grocery warehousing. Experience in designing and delivering operational and behavioural training programs. Strong understanding of warehouse processes and frontline workforce capability building. What We’re Looking For Excellent communication and facilitation skills. Strong business acumen and problem-solving ability. Passion for developing people and building high-performing teams. Ability to work in a fast-paced, high-growth warehouse environment. Willingness to travel across warehouse locations, if required.