QA Systems Analyst

Position Summary This position supports the daily operations of the QA Systems Department by assisting the department leaders in tracking, maintaining and entering information in data management systems. This position is responsible for ensuring databases and timeliness of the product approval processes dictated by the clients of the company. Main activities: ● Reviewing the upcoming approvals for all Brands and assisting items flow through the approval process with Client Teams ○ Determining when to escalate tasks with higher priority to the attention of the QA Managers/Suppliers as needed based on timelines. ● System Support ○ Password resets/system training as needed by Suppliers/Distributors or any other stakeholders. ● Incidents ○ Reviewing Qualtrics (guest reported) Incidents - when reviewing these incidents submitted, determining the party responsible and making the decision to either capture the incident or not in the client’s system for action. ○ Opening incidents from PDF submitted incidents and making the final determination as to the party responsible which will impact either the Distribution or Supplier’s scorecard. ○ Making judgment calls on escalating any incidents reported that may require further action. ○ Processing Brand Specific Incidents submitted by Restaurants ○ Sending daily communication to the Distribution centers to ensure they are meeting the 5 day timeline as per the client and training Distribution Center contacts on the system and how to process these complaints. ● FreshDesk Ticket Management ○ Handle all ad hoc tickets submitted through Freshdesk ● GAP Audits ○ Set up the Raw Material suppliers when Suppliers have GAP Audits completed. ● Brand’s Approvals ○ Working closely with the brand’s cross functional teams on upcoming projects/launches and sending follow ups to track upcoming approvals. ● Other related duties/projects specific to the local business Communication ● Internal Interlocutors : Team members (Miami, Oakville and Gainesville RS) ● External Interlocutors : QA Team Members