CUSTOMER SERVICE HAZ - ASSITANT MANAGER

Ensure all HAZ requests are checked for veracity of its documents, products specified correctly with correct chemical name, IMDG details, MSDS, Emergency Contacts provided are correct. • Ensure, once mandatory parameters are received, apply for the desired approvals from concerned authorities, via MSC D MAX system and, with Vessel Stowage Planner for desired approvals and acceptances. • The appropriate HAZ Approval Number, are provided to the Sales/CSU/Customer for placement of Booking. • Ensure all relevant documents, duly signed + endorsed by the Exporter/Shipper • Ensure cargo tendered into the terminal for the Booked Vessel/Voyage within specified Gate C/Offs and relevant documentation submissions by the stipulated HAZ DOC C/Off timelines. Any amends to cargo/commodity/ changes to Vsl/Voy etc. MUST be advised to Liners well ahead of ETB of booked Vessel • Ensure Prompt follow-up with Central DG Desk in ANR for seeking desired DG approvals • Ensure 100 pct phone calls are answered immediately, and swiftly. Communications must be kept to minimum All email communications MUST be responded well within time of receipt of email, during office hours. • Ensure to cross check reports generated from D-MAX with OPS Inyard report to verify all approvals are in place of INYARD containers with HAZ correct details • Ensure regular and prompt follow-up for relevant DOC Submissions as per agreed timeframes. • Undertake additional responsibilities as and when requested by your team leader