Customer Support Technician - LATAM

Join Mitto and be beyond! 🚀

Eager to go beyond? If so, we’d love to meet you!

We’re Mitto and we’re thrilled to be revolutionizing the way the world communicates through our Cloud-Communications-Platform-as-a-Service (CPaaS).

We were launched in 2013 with SMS and quickly blossomed beyond to include voice, chatbots, all major chat apps, and CRM/marketing platform integrations. We also developed pre-built tools for bulk campaigns and conversational support chats. We’re riding a wave into the future, and you can join! 🏄🏼

Here at Mitto, you’ll be working with a global team of people that’s spread out across 32 locations - and growing! We’re proud to be a group of curious minds that scour the landscape for whatever’s next in omnichannel communication. We’re adaptive, resilient, and determined. 💪 🧠

In joining Mitto, you’ll enjoy an endless array of opportunities and benefits. With us, you’ll get to skip the morning commute and work from the comfort of your own home! 🏠 Our team members also enjoy a supportive, engaging, and collaborative culture with flexible working hours.

The role: Customer Support Technician - LATAM

📍Location: Argentina (remote)

How you’ll go beyond: 📈

• Actively provide support for companies and enterprises using our platform, helping them get the best experience from Mitto products
• Receive inquiries from customers directly via email. Over 90% of our support inquiries are handled by email
• Actively communicate with partners, and other Mitto tech teams to maintain platform stability. That includes customer inquiry triage , documenting and escalating to the appropriate team within the organization, and owning the initial ticket , (escalation on an end-to-end basis.)
• Provide insight and assistance to business teams regarding client needs, feature requests and general inquiries
• Participate in creation of the new platform and product features . Our support team is an active stakeholder in new product and feature development, sharing feedback and assistance on a daily basis
• Provide in-depth support to all clients, no matter their size. In an era of chatbots and template answers, we strive to provide direct and honest assistance
• Troubleshooting any quality degradation reported by other customers or departments, make adjustment when required
• Maintain and expand technical knowledge across all Mitto products and services, tools, and processes.
• Work in shifts

What you bring to the table: 🤓

• Higher education of Applied studies or Faculty (Computer science or IT-related field is a plus)
• 2+ years experience within a Customer Support role (in the industry is a plus)
• Fluent in written and spoken English & Spanish
• Excellent problem solving and analytical approach and a high level of responsibility
• Eager to learn new technologies , procedures or client's use cases
• Strong ability to prioritize and multitask
• Basic understanding of mobile services - technologies, protocols (SMPP, SS7) is a plus

How we’ll go beyond for you: 💗

• A collaborative environment of talented individuals across the world that enables you, and every other team member, to make a direct impact on our collective success
• Full flexibility in where, when, and how you work (remote-first culture, generous time off, flexible hours, lots of autonomy to do your best work)
• From 25 days of paid time off to "New Baby" gifts – at Mitto, we take care of your wellbeing in and outside of work

• Ready to take your career beyond? 🚀
• Then we’re ready to hear from you. Shoot us a message today. 📲