Team Manager M/F

Management Manage and supervise team(s) specialised in Credit Management, with credit controllers, operations specialists and/or cash reconciliation officers: Oversee day to day operations by organising daily briefings, meetings or one-to-ones to present the results and to set goals and priorities Motivate teams to achieve the objectives Train and coach each employee to develop their skills to meet clients' needs. Monitor team performance Be responsible for his/her team regarding attendance and discipline where he/she may seek support from management and HR Create an inspiring team environment with open communication culture. Be part of the decision-making process for recruitment of a member of his/her team(s) Operations Be the contact person for the client for any matter regarding the delivery of the client’s contract Ensure KPIs achievement defined by the client and/or internally: Analyse and monitor daily activity performance Identify anomalies/problems and report any act of abuse or conflict that could cause harm or have legal, moral or commercial repercussions on the company Perform regular analysis of operational dashboards in order to comment and ensure compliance with customer objectives Be accountable for the debt collection level as set by the client Be responsible for the quality delivered by his/her team regarding written and oral communication with the client/debtors of the client/iQera Propose ways to improve day-to-day operations and customer satisfaction Ensure understanding, training and application of Standard Operations Procedures (SOP or Modus Operandi) defined with the client(s) and written updates of the SOP when changes occur after the implementation phase Prepare and lead COREC/COPROD (Comité de Recouvrement/Comité de Production) and/or COPIL (Comité de Pilotage) with the client(s) Provide communicate reports about team productivity and performance Ensure proper compliance with company rules and strengthen adherence to company policy