Customer Service Assistant

Key Deliverables (Essential functions & Responsibilities of the Job) : As an experienced Customer Service Associate, your focus will be on delivering excellent service, meeting sales goals, and maintaining store standards. Your key responsibilities include: 1. Sales & Performance: · Meet Sales Targets: Help the store achieve its sales goals through excellent customer service and product recommendations. · Control Costs: Minimize costs by reducing waste and handling merchandise carefully to prevent shrinkage. 2. Customer Engagement: · Understand Customer Needs: Build strong relationships with customers, understand their preferences, and suggest products that suit their needs. 3. Store Standards: · Maintain Visual Merchandising: Ensure the store’s visual display follows company standards and looks appealing to customers. · Handle Stock Correctly: Follow correct stock management processes to ensure merchandise is properly handled. 4. Cashiering & Operations: · Assist with Cashiering: Take on cashier duties when needed, ensuring smooth and accurate transactions. · Follow Procedures: Adhere to company guidelines for daily store operations and procedures.