Flightcare Executive (m/f/d)

Ihre Aufgaben

The Flightcare Executive, based in the Operations Control Center (OCC), is responsible for customer care before, during, and after each flight. The primary objective of the Flightcare Executive is to deliver a truly top-notch service experience with the highest attention to detail and a strong commitment to error-free execution. The role acts as the primary point of contact for clients and ensures that all service-related requirements are delivered in line with contractual agreements and customer expectations.

The position requires close and continuous cooperation with the Sales Department to ensure that commercial agreements and special arrangements are fully understood and flawlessly executed in daily operations. The Flightcare Executive also works in tight coordination with Operations and Crew to align service delivery, manage changes, and provide a consistent, premium customer experience.

By consistently exceeding expectations and ensuring flawless coordination, the Flightcare Executive plays a key role in building a strong and sustainable trust base with our customers, in particular with aircraft brokers. The ultimate goal is to create such a reliable and premium service experience that brokers actively choose to book LUMINAIR again, based on confidence, transparency, and proven operational excellence.

Ihr Profil

Proven customer-oriented mindset with high service standards

Excellent communication skills

Ability to work under time pressure and handle irregular operations professionally

Strong coordination skills

High level of reliability, discretion, and confidentiality

Structured, solution-oriented, and proactive working style

Very good command of English; additional languages are an advantage

Experience in business aviation or VIP customer service is beneficial

Strong understanding of OCC / flight operations processes is beneficial

Warum wir?

At LUMINAIR, we recognize that satisfied team members are essential to delivering exceptional service to our clients and passengers. Our commitment is to foster a comfortable and fun working environment, which is why we offer

A Dynamic Start-Up Environment: Be part of an innovative and growing company where your ideas are valued and you can make a real impact.

Personal Growth Opportunities: We foster professional development, giving you room to grow, learn, and shape your career path.

Performance-based Promotion Opportunities

Competitive Salary & Holiday Allowance

Desirable Benefits including airline staff travel, hotel discounts, WELLPASS and many more

Attractive Workplace: Enjoy a great team atmosphere and an attractive office location in the port of Hamburg, with stunning water views from the OCC

In addition, the whole founding team of LUMINAIR gained experience in an environment where an open ear = success. We vow to take feedback onboard, listen to good ideas and help your career to grow.