Director of Operations - Full Service
leapbrands · Cleveland, OH
About The Role
A multi-unit restaurant organization is seeking an experienced Director of Operations to oversee a portfolio of high-volume restaurant locations. This leader will be responsible for driving operational execution, financial performance, talent development, and overall guest experience across a multi-unit territory. The ideal candidate is currently leading multiple high-volume locations and brings a strong track record of operational consistency, people leadership, and long-term tenure within the hospitality industry. Key Responsibilities: • Oversee operations for 8-10 full-service restaurant locations • Drive sales growth, profitability, labor management, and overall operational performance • Coach and develop General Managers and operational leadership teams • Ensure execution of operational standards, guest experience initiatives, and day-to-day excellence • Analyze P&L performance and identify opportunities to improve margins and efficiencies • Partner cross-functionally with leadership teams to support staffing, training, and operational initiatives • Build a strong culture focused on accountability, development, retention, and guest satisfaction • Lead within high-volume restaurant environments while maintaining consistency and operational discipline Qualifications: • Minimum 5+ years of multi-unit leadership experience within casual dining and/or fine dining restaurant operations • Current oversight of at least 7 restaurant locations required • Must currently be in a multi-unit leadership role • Experience overseeing high-volume restaurant operations required • Strong financial acumen with experience managing labor, food cost, and P&L performance • Demonstrated tenure and career stability required • Quick service backgrounds will only be considered if paired with substantial casual dining and/or fine dining multi-unit experience • Strong leadership presence with the ability to develop high-performing operational teams • Candidates must currently reside within reasonable driving distance of the assigned territory Compensation: Competitive base salary, bonus opportunity, and comprehensive benefits package.
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