Regional Director - DDG

Job Title: Regional Director

Position: Director

Department: Operations

Reports To: Chief Operating Officer

FLSA Status: Exempt

Last Modified: 2025-05

Summary/Objective

• The Regional Director is responsible for providing direction, maintaining compliance, ensuring
• the overall successful operation at each individual location. This role manages the effective and
• efficient execution of all operational systems, processes and policies in support of the
• Company’s mission, vision, and values. This position serves as an extension of the Chief
• Operating Officer and Director of Operations, directly supervising all department managers;
• executing strategy, providing direction and ongoing training to ensure members receive
• outstanding customer service, by a friendly staff in exceptionally clean, well-maintained
• facilities.
• This is an elevated management position that supervises location managers and oversees the
• general operation of the department. This is a hands-on role that operates in a fast-paced,
• cross-functional working environment. This position requires advanced critical thinking,
• exemplary tasks execution, and the confidence to lead staff, peers and senior leadership. This
• individual must be self-motivated with the ability to work independently, perform under
• pressure, and handle confidential matters with discretion.

General Accountabilities

• ● Oversees the Operations department at all DMV area locations to ensure compliance
• and alignment with the strategic and financial goals of the Organization.
• ● Oversee customer support processes and organize them to enhance and drive customer
• satisfaction.
• ● Performs duties normally associated with supervisory positions such as hiring, training,
• scheduling, payroll, disciplinary counseling, and performance management.
• ● Manages the use of budgets; monitors department salaries, timecards, commissions,
• and bonus payouts, to ensure compliance and alignment with department goals.
• ● Develops and maintains a qualified and integral team that effectively represents the
• quality and professionalism of the Organization.
• ● Educates staff of proper company policies and procedures.
• ● Communicates areas of accountability and performance expectations to direct reports.
• ● Develops managers for future advancement.
• ● Assists with strategies for developing business and achieving the department’s revenue
• and brand goals.
• ● Fosters a cooperative and harmonious working climate to maximize employee morale
• and productivity.
• ● Solicits and appropriately responds to positive and negative member feedback.
• ● Attends management meetings and participates in training seminars as requested or
• needed.
• ● Ensures proper execution of all Company strategies, procedures, and techniques.
• ● Keeps Senior leadership promptly and fully informed of all problems or unusual matters
• of significance and takes prompt corrective action where necessary or suggests
• alternative courses of action which may be taken.
• ● Ensures completion of various daily, weekly and monthly tasks and reports, in a timely
• and accurate manner, as assigned or requested by management.
• ● Represents the company in a professional manner at all times.
• ● Performs other duties and responsibilities as required or requested.

Competencies

• ● Must have strong communication skills, and respond well to questions
• ● Must demonstrate utmost ethical conduct and personal integrity
• ● Excellent time management and organizational skills
• ● Advanced problem-solving skills- identifies and resolves problems efficiently and
• promptly; gathers and analyzes information; develops solutions; uses reason
• ● Proven ability to lead, delegate and manage others
• ● Proven ability to take initiative- is proactive, resourceful, and self-sufficient
• ● Excellent people skills - must be able to work in an ambiguous, fast-moving environment,
• while also driving toward clarity and solutions
• ● Demonstrated resourcefulness in setting priorities
• ● Possess personal qualities of integrity, credibility, and commitment to corporate mission
• ● Ability to work in a team dynamic
• ● Adapts very well to change and inconsistency in the workplace
• ● Ability to present oneself, and the company, in a professional manner
• ● Ability to organize, prioritize, and meet deadlines
• ● Dedicated to maintaining personal integrity and one’s own health and fitness
• ● Ability to balance a customer-oriented and a results-driven approach

• Ability to deal with pressure in meeting financial quotas and operational expectations

Required Education and Experience

• ● Must be 18 years or older
• ● Must have GED or High School Equivalency
• ● Bachelor’s degree in business or related field- preferred
• ● 2-5 years of industry related experience
• ● 2-3 years of experience as a managing director or in a similar role
• ● Prior experience in developing and implementing strategy and /or business plans
• ● Must be proficient in Microsoft Office Suite
• ● Active CPR certification (not required at the time of hire but must be obtained within 30
• days of hire).

Supervisory Responsibility

• The Regional Director serves as the immediate supervisor to the managers within the
• department and indirect supervisor to the reporting employees. As a department supervisor,
• this role is responsible for executing departmental processes, managing profitability, and
• overseeing the day-to-day operation of the department.

Work Environment

• This position operates in a flexible office setting and in a gym/recreation center environment. It
• requires the ability to be productive working at various locations without a dedicated office
• space. It does allow for some remote work though 80% of this role should be spent in the gyms
• supporting our boots on the ground teams. This role routinely uses standard office equipment
• such as computers, tablets, phones, photocopiers, filing cabinets and scanners. Directors must
• be computer literate and comfortable working with a multitude of computer software and
• information systems. This position is frequently in an environment where noise levels vary from
• quiet while at home or in the gym during the day, and loud when in a facility during
• programming.

Physical Demands

• The physical demands described here are representative of those that must be met by an
• employee to successfully perform the essential functions of this job. At times, this position
• requires hands-on physical activity. Directors must have a high degree of energy, be physically
• fit, and have the endurance to participate in the physical activity that is the center of our
• Company product.
• Reasonable accommodations may be made to a degree to enable individuals with disabilities to
• perform the essential functions.

While performing the duties of this job, individuals are frequently required to

• ● walk, stand, sit and talk and hear.
• ● use hands to handle, feel or operate objects, tools, or controls; and reach with hands
• and arms.
• ● balance; stoop, kneel, crouch, or crawl.
• ● lift and/or move up to 25 pounds, and occasionally must aid or assist participants.
• Specific vision abilities required by this job include close vision, and the ability to adjust focus

Position Type/Expected Hours of Work

• This is a full-time position that requires a physical onsite presence and a minimum of 40
• scheduled hours per work week. While the expected days and hours of work are Monday
• through Friday, 9am to 6pm, this schedule is largely dictated by the demands of the department
• and at times may lack consistency from week to week. Early morning, evening and weekend
• work is frequently required as job duties demand, however flextime may be granted to offset
• early morning, evening, or weekend hours worked, subject to supervisor approval.

Travel

• This position requires a medium to moderate amount of travel. This individual will be expected
• but not limited to travel between all locations as job duties demand. Although travel is primarily
• local during the business day, some out-of-the-area and overnight travel may be expected.

Work Authorization/Security Clearance

This position requires additional screening as a condition of hire.