Policy Servicing - Assistant Manager - Payouts Team - L1 - Mumbai (Intellion Square - HO)

JOB DESCRIPTION OBJECTIVE OF THE ROLE To minimize overall Unclaimed amount of organization by ensuring touch base customers and ensure restriction of fresh cases into unclaimed KEY RESPONSIBILITIES Weightage · Unclaimed data allocation to branch and admin team and drive closures · Analyse and prepare unclaimed data which can be used to drive various strategies to reduce unclaimed – Dept wise, ageing, value wise, and reason wise etc · Publish weekly report to stakeholders with status of clearance / pending along with quick analytics · Clearance of potential unclaimed with help of relevant stakeholders like branch, admin, PS · prepare quarterly reporting data as per accounts requirement and PHPC presentation on unclaimed amount · Ensure Regulatory circulars received as and when and drive special program to reduce overall unclaimed for CPC · Vendor tie up / management · Projects and automations with regards to unclaimed process 20% 30% 20% 20% 10% TOTAL 100% INTERACTIONS Internal Relations: Other departments and internal team members External Relations: Customers / Vendors / Industry participants REQUIRED QUALIFICATION AND SKILLS Educational Qualifications: Graduate Work Experience: 2 years + of experience in Operations / Branch operations / Payouts / Persistency / Program manager etc Certifications: NA Other skill set: · Proficiency in MS Office tools · Analytical & communication skills · Strategic thinking · Self-motivated and ability to drive change by executing & monitoring processes