CS Email VA

About Catch Creation

Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform.

From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth.

At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life.

WHAT’S IN IT FOR YOU?

Pay Rate: $3.00 per hour

Permanent Work from Home

Bi-weekly payout

Performance Bonuses and Incentives

• 6th month and annual anniversary bonus
• Up to 17 days of paid leave credits

JOB DESCRIPTION

Receive inbound emails to assist and resolve customers’ after-sales concerns including but not limited to: product inquiries, order tracking and status, billing, charges and pricing inquiry/concerns, replacements, negotiating with cancellations and refunds, handling customer complaints, etc.

Process orders for call-in to buy customers with existing records

Escalate orders in need of higher-level or interdepartmental assistance

Perform call-backs as necessary to resolve abandoned and disconnected calls, ensuring at least 90% of call center contacts are resolved

MINIMUM QUALIFICATIONS

At least 2 years of BPO experience, Telco/E-commerce account experience is an advantage

Strong Comprehension and Communication Skills

Above-average Technical Skills

• Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction
• With a high sense of reliability and accountability, flexible to work on varying schedules

SYSTEM REQUIREMENTS

• Intel i5, or comparable equipment with 4GB RAM or higher
• Wired internet connection, 30mbps or higher (no dongles)
• Noise-cancelling headphones – should be available during the interview