Operations Support Specialist

We are seeking an Operations Support Specialist based in our Milton Office to join the Transportation team. This is a fully on-site role.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

What you will be doing

Operations Support Specialist will report to Transportation Supervisor and will be responsible for managing responsibilities of Subcontracting and Invoicing.

The job duties are

• Plan and Coordinate with Production/Subcontractor the availability and delivery of all orders to the warehouse/subcontractor locations.
• Assist Customer Service in confirming all subcontracted orders shipping from US and Canadian Subcontracting facilities.
• Create transfers, deliveries, shipments and shipment cost docs for all transfers to and customer loads from Subcontractors.
• Create Purchase Orders for the completion of finished goods at Subcontractors
• Maintain all Purchase Info Records (pricing) for the Subcontracting Purchase Orders
• Post goods, manage shipments, receipt of Purchase Orders in SAP
• Stock monitoring and running month end reports for stock at Paris location.
• Create shipment cost documents and mileage for all loads shipped from RWNA plants and warehouses, including sister OPCO’s.
• Reconcile all carrier invoices, correct pricing for lanes and assessorial charges.
• Process self-billing invoices for all loads shipping from all RWNA plants and warehouses.
• Create manual Purchase Orders for payment of Shunting, Chep, Storage & trailer repairs.
• Process adjustments for all additional load charges.
• Manage POD Requests from Customer Service and Accounting
• Process and Code Customs Brokerage invoices

What you bring

• 3+ years of transportation industry experience
• College degree or diploma in Supply Chain Management or Logistics
• Transportation accreditation and dispatch experience is preferred

Proficiency in SAP and MS Office (Excel, Outlook)

• Advanced written and verbal English communication skills
• Strong problem-solving and decision-making abilities
• Ability to thrive in fast-paced, multitasking environments
• Professional stakeholder management with carriers and internal teams
• Composed demeanor under pressure

What we offer

Competitive Pay & Benefits from Day 1: Comprehensive medical, dental, massage therapy, and vision plans.

Retirement Pension Matching Program

• Paid Time Off: Generous PTO, paid holidays, and top up plans for maternity and paternity leave.
• Educational Assistance & Career Growth: Invest in your future.
• Wellness Perks: Fitness reimbursement and EAP access.
• Safety First: Company-provided PPE and programs to keep you protected
• The annual salary range for this role is $65,000 - $75,000. Your base salary is determined based on location, experience and the pay of employees in similar positions.

Who we are

Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities. With over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission: to release the natural power of stone to enrich modern living. Sustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Work Environment & Conditions

Our offices are designed to inspire collaboration, creativity, and meaningful social interactions., empowering employees to achieve balance and bring their best selves to work. ROCKWOOL is deeply committed to giving back to our communities. Through global philanthropic initiatives, community involvement, and sustainability efforts, we strive to create a positive impact in the communities we serve.

Our Culture and Commitment

We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard. With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination. At ROCKWOOL, you'll find a welcoming team environment built on what we proudly call “The ROCKWOOL Way”. This cultural foundation reflects our core values: ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.