Value Establishment

Responsibilities & Key Deliverables To ensure service process and hand le warranty management for all channel partners. To analyze the technical complaints of the vehicle in the field. To rectify defects in vehicles / overhaul aggregates. To maintain and hand le internet based warranty. Ensure implementation of service processes at channel partners. Development of secondary channel. Feedback on companies as well as competitors products. Training of service managers. Work out special service support for strategic customers with channel partners. Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target. Secondary network for spare parts sales. Guide channel partners for manpower/facilities/equipment optimization. To ensure profitability of workshops of channel partners. MIS on service. Spare parts inventory management Preferred Industries Management Consultin Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Bachelor of Engineering in Mechanical General Experience 10 - 12 Years of experience Critical Experience System Generated Core Skills Capability Building Service Orientation Customer Satisfaction Customer Sensitivity Service Management Service Initiatives & Campaigns Service Business Planning Defect Rectification Product Knowledge - Aggregates Service Processes Training & Development Customer Support Service Support Sales Developing Channel Partners MIS Reporting Inventory Management System Generated Secondary Skills Product Knowledge & Application Service Strategy Manpower Management Warranty Management