Clinical Operations Lead

About Us

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work.

About the Role

SimplePractice is looking for two Clinical Operations Leads to serve as embedded clinical voices at the intersection of technology and care — one focused on AI development and regulatory standards, and one on product development and clinical quality. Both roles sit within the Clinical Operations arm of our Clinical Division and are built for licensed mental health clinicians who believe that the best health technology is shaped by practitioners, not just built for them.

Across both tracks, you will collaborate with cross-functional teams — product, engineering, data science, legal, marketing, and compliance — to ensure that what we build reflects the highest standards of clinical evidence, ethical integrity, and regulatory compliance. This is not a passive review function. You will be in the room shaping decisions, challenging assumptions, and holding us accountable to a standard that clinicians and patients deserve.

What Sets Each Track Apart

AI & Regulatory Standards
This track is designed for a clinician who is energized by frontier technology and wants to help define what responsible clinical AI looks like. Day to day, you will:

• Review AI-generated clinical content, prompts, and features through a rigorous clinical and ethical lens
• Contribute to internal frameworks governing how clinical AI is built, reviewed, and deployed
• Partner with AI product and engineering teams to embed clinical standards throughout the development lifecycle
• Bring cross-disciplinary knowledge of ethics, regulatory requirements, and payer standards to AI design decisions

Product & Clinical Quality
This track is designed for a clinician who wants to shape product decisions from the inside and champion the practitioner experience. Day to day, you will:

• Review product documentation, clinical workflows, and feature designs with a critical practitioner eye
• Participate actively in product roadmap discussions as a clinical advocate and standards partner
• Translate complex clinical concepts for non-clinical audiences across product, marketing, and engineering
• Champion the real-world workflow needs of our clinician customers at every stage of product development

What You'll Do (Both Roles)

• Serve as the go-to clinical expert across cross-functional teams, providing guidance that ensures products meet clinical, ethical, and regulatory standards
• Identify gaps, risks, and opportunities in features and documentation aligned with evidence-based care
• Represent the broader mental health field — including multi-disciplinary ethics, insurance and payer requirements, and clinical quality standards across licensure types
• Advance SimplePractice's commitment to responsible, practitioner-centered design

What We're Looking For

Both roles require

• Active Licensure: LCSW, LPC, LMFT, Licensed Psychologist, or equivalent
• Clinical Experience: Meaningful direct practice experience with strong working knowledge of clinical documentation, workflows, and evidence-based care
• Quality & Supervision Background: Experience overseeing or monitoring clinical quality through supervision, peer review, or clinical program oversight
• Cross-Discipline Fluency: Familiarity with ethics codes across disciplines, insurance and billing standards, and cross-professional clinical standards
• Regulatory Awareness: Working knowledge of the regulatory, legal, and ethical frameworks governing mental health care and clinical documentation
• Clinical Science Grounding: Familiarity with evidence-based practice frameworks, clinical research methodology, or quality improvement in clinical settings

The AI & Regulatory Standards track additionally values

• Critical Analytical Thinking: Ability to assess AI outputs with rigor — identifying not just what is wrong, but why, and what a higher standard would look like
• Ethics or Compliance Focus: Experience with clinical ethics consultation, compliance review, or regulatory affairs in a healthcare context

The Product & Clinical Quality track additionally values

• Collaborative Communication: Demonstrated ability to translate complex clinical concepts for non-clinical stakeholders and engage constructively with product and business teams
• Insurance & Payer Knowledge: Deeper expertise in managed care, utilization review, medical necessity documentation, or prior authorization

Nice to Have (Both Roles)

• Independent or small group practice experience — a strong advantage given our customer bas\
• Experience integrating AI tools into clinical practice or advising on clinical AI applications
• Prior experience in a health technology or digital mental health environment