Retail Business Transformation Manager (m/w/d)

Purpose of the Job Plan and implement the pursuit of strategic opportunities for a particular business or organization—for example, cultivate partnerships or other commercial relationships or identify new markets for products or services. Role Summary: As Retail Network & Transformation Manager (m/w/d ) , you drive the implementation of Hyundai’s retail transformation strategy, optimize retail network performance, and enhance the customer journey across physical and digital touchpoints. Working closely with European markets and cross-functional stakeholders, you ensure sustainable retail growth, operational excellence, and a consistent brand experience. We want you to: Lead the implementation of Hyundai’s Retail Transformation Strategy across selected European markets Develop and execute retail network representation plans for sales and service activities in line with corporate strategy and local market requirements Drive the rollout of Hyundai’s omnichannel strategy, ensuring a seamless customer experience across online and offline channels Lead the implementation of digital retail solutions that improve customer engagement, operational efficiency, and business performance Analyze customer feedback, mystery shopper results, and market insights to identify opportunities for continuous improvement Develop and implement initiatives that enhance customer satisfaction, retailer profitability, and long-term network sustainability Collaborate with external partners to deliver transformation initiatives and ensure a consistent Hyundai brand experience across the retail network Build strong partnerships with internal stakeholders and cross-functional teams to ensure successful planning and execution of strategic projects Develop and continuously improve retail processes, policies, and operational standards across the region Monitor market developments, emerging trends, and future retail concepts to support strategic business planning and innovation About you: University degree in Business Administration, Economics, or a related field 8–10 years of professional experience in Retail Development, Network Development, Sales Operations, or a related automotive function Deep understanding of the automotive retail business, dealer networks, and customer journey management Experience leading retail transformation, network optimization, or omnichannel initiatives across multiple markets Strong analytical capabilities with the ability to translate market insights into strategic recommendations Excellent stakeholder management and cross-functional collaboration skills in an international environment Strong project management skills with the ability to manage multiple priorities in a fast-paced environment Excellent communication and teamwork skills with a proactive and solution-oriented mindset Resilient, well-organized, and comfortable working under pressure while maintaining a high level of execution quality Advanced MS Office skills, particularly Excel and PowerPoint Fluent in English; additional European languages are an advantage Rewards and Benefits A competitive salary and benefits package Flexible working hours and a hybrid working policy Continued learning and professional development Car sharing and lease mobility program Complimentary daily lunch at our canteen and subsidized breakfast options Complimentary fitness facility and the opportunity to join various sporting clubs Highly international working environment