Track and Trace Specialist

Logan Premium is a third party logistics provider that is elevating the reputation of freight brokers in the logistics industry by prioritizing integrity, service, and flawless execution. We focus on long-term relationships, impeccable attention to detail, and meticulous tracking to deliver reliable, on-time solutions while maintaining the highest standards of transparency and trust in every interaction.

As a Track and Trace Specialist you'll be responsible for communicating with drivers directly, detecting potential issues before they arise, and ensuring all loads are on track for on-time pick up and delivery.

This is an onsite role in Skopje, North Macedonia.

What You’ll Do

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• Oversee all in transit shipments and confirm all drivers are tracking on time and via Macropoint.

• Proactively identify potential delays and issues before they impact the load.

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• Communicate with drivers and dispatchers to ensure on-time pickup and delivery from the point of dispatch through the final delivery.
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• Work closely across departments to communicate any late drivers, bounces, or in transit issues as they arise.
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• Data Entry.
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• Ensure all shipments are accurately updated in McLeod with detailed notes and next scheduled calls.

Who you are

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• Reliable, detail oriented, organized, and analytical.
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• A multitasker who thrives in a fast-paced environment while maintaining a high level of attention to detail.
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• Long-term thinker with the ability to identify potential in transit issues and late pick ups or deliveries before they occur.
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• Process oriented and able to efficiently streamline billing operations.
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• Capable of diffusing high stress situations while maintaining composure and professionalism.

Qualifications

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• Freight brokerage or experience with a trucking company is preferred but not required.
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• Excellent phone etiquette as well as verbal, written, and interpersonal skills.
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• Experience in McLeod is a huge plus.
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• Proven ability to multitask, organize, and prioritize work.
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• Highly proficient in English, both verbal and written.
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• Experience with reefers is a huge plus.
• This role is fully onsite in our Skopje office Monday through Friday, between 14:00 and 23:00 MK time.