BPO Management Temp

Duration: 3-4months

• F2F required -Local to DC/MD/VA only
• Top Skills: BPO specific experience standing up an office- not an operations focused individual.

• Overall stand up of new BPO function, including process development, project oversight and vendor management
• Ensuring the BPO’s stand up milestones are being met for timely end successful implementation
• Developing, documenting and implementing new business processes for the BPO
• Working with other technical teams to ensure the BPO is integrated into and trained on the necessary IT tools
• Working with BPO management of staffing and training
• Vendor and contract management of the BPO, including adherence to the contract statement of work, adherence to change control
• Informal supervision of Lifeline staff supporting project (they will formally report to the Director)
• Provide knowledge transfer to the permanent manager upon return
• Want someone with experience in managing an outsourced vendor, particularly during a stand up phase

If you are interested in above position, please share your updated resume to gmahesh(at)usmsystems(dot)com or can directly call me on 703-880-4184.