Investor Services Specialist

About USVC

We’re on a mission to allow everyone to own a stake in the future being built by private technology companies.

For decades, only a select few well-connected participants could access America's most promising private companies. That changes with USVC: a new SEC-registered fund by AngelList Asset Management that broadens access to venture capital, allowing retail investors to gain exposure to promising companies before they become well-known. USVC leverages AngelList’s network of 4,500+ active managers running 25,000+ funds and backing 13,000+ active startups to access exposure to tomorrow’s defining companies

About the Role

USVC is seeking an Investor Services Specialist to own the self-directed investor experience. This supports every retail investor who puts capital in through usvc.com, from their first KYC check through their tenth reinvestment.

This is a rare opportunity to own the frontline of how the public invests in venture capital. You're the primary point of contact for USVC's investors and will build a support function from the ground floor into autonomous systems that scale with USVC's growth.

Responsibilities

• Own email support for all self-directed investors across mediums (email, phone)
• Run investor onboarding support, including supporting compliance intake escalations
• Build and maintain agentic systems, automations and self-serve content (FAQs, help center)
• Manage investor communications re: tender offer notices, NAV/statement questions, tax-season (1099) support
• Maintain CRM and investor-record accuracy
• Feed recurring investor issues back to Product, Compliance, and Marketing
• Coordinate with Compliance on approval of investor-facing communication templates
• Coordinate with the fund administrator and custodian on statement, NAV, and settlement questions investors raise

What we’re looking for

• Clear, precise written communication: you're the voice of USVC to investors and the voice of investors internally
• High attention to detail and low tolerance for poor investor experiences
• 1-3 years running investor or customer support operations at a retail investment platform, transfer agent, fund servicer, or consumer fintech, in a regulated environment
• Track record turning repeat support volume into systems (FAQs, macros, automations)
• Actively applying AI to build leverage