Product Specialist (m/f/d) Marketing Platform

Introduction Sentence We are looking for you to join our headquarters in Hamburg's HafenCity in full-time (38.5 h/week)! Your new job includes As a Product Specialist Marketing Platform, you ensure the stable and efficient use of the marketing platform in daily operations, provide fast and solution-oriented support to users, and contribute to their continuous enablement through structured training and information formats. In particular, you will act as the central point of contact for internal and external users regarding questions about the operational use of the marketing platform and related processes, prioritizing user inquiries in line with defined service and quality standards provide active written and in-person user support and onboarding, identify recurring questions and support needs, and derive suitable solution formats create, maintain, and continuously improve e-learnings, guides, FAQs, and one-pagers prepare and implement user-relevant communications (e.g. releases, changes, FAQs) collect and structure user feedback and pass it on to Product Owners and Engineers support testing, rollouts, and product launches from a user perspective ensure a consistent level of knowledge and the correct use of the platform in daily operations Preferred Profile Several years of professional experience in support, user services, or a comparable interface role (e.g. in a marketing, IT, or product environment) Strong service orientation combined with a structured, solution-oriented way of working Ability to present complex topics in an understandable way and communicate them in a target group-oriented manner Confident handling of various communication formats and enjoyment of proactive user engagement Basic understanding of digital platforms, processes, and ideally project management tools (e.g. JIRA, Confluence, Kanban) High level of initiative as well as a structured and reliable working style Very good German and English skills, both written and spoken If you do not tick all boxes, but still believe you are a match to this role, we are happy to get in touch. Closure Are you interested? Good! Apply stating your salary expectations and your earliest possible starting date. If you have any questions, please do not hesitate to contact Jacqueline Husen at <[email hidden]>. We welcome all people regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.