Incident Problem Mgmt Sr. Lead

Short Description Responsible for managing the process designed to identify recurrence, severity, and impact of incidents, and to associate common causes with the specific purpose of implementing operational or programming measures that prevent or reduce recurring or critical events. Physical Requirements • A senior team leader supervises professional-level contributors (typically entry-level or experienced Sets goals and objectives for team members to achieve operational results. The problems faced may be difficult but are generally not complex. Ensures that policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders Education Bachelor en Business Administration, Computer Science, or Industrial Engineering. EXPERIENCE Minimum of eight (8) years of experience working on an IT field, coordinating/managing IT projects and leading IT technical teams. CERTIFICATES AND LICENSES Deseable formación ITIL Competencies Analysis Emotional Intelligence Communication & Business Wrinting