Technology Consultant

Who We AreWelcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology ModernizationFrom mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.Join our team and what we'll accomplish togetherBe a part of a transformational journey with innovative talent and leading edge technologies.AIOps for Business team manages Operational Support Systems (OSS) network architecture,solutions, standards and strategies supporting revenue enablement across TELUS BusinessSolutions for small, medium, commercial and public market segments. This team ensures ourOSS network meets the capabilities of our valued customers’ needs now and well into thefuture. As a Tech Consultant, you will drive the development and integration of AI-powered solutions to enhance TELUS Managed Services. You will leverage your strong telecom engineering and networking background, alongside an aptitude for learning monitoring and management toolsets, to build and manage advanced AIOPS workflows. Your primary focus will be assisting in the Managed Services Transformation (MST) program, in configuration and testing of management and monitoring tools, creation of documentation, building and maintaining Model. Context Protocol (MCP) integrations to streamline operations and resolve complex network challenges for TELUS and our customers.What you’ll doConfigure, test, optimize and manage management & monitoring tools for TELUSManaged Services.Assist with the configuration, changes, updates, and deployment of new use cases forour AIOPS platform.Perform routine MCP systems (Model Context Protocol) development & maintenance toensure seamless communication between our AI models and underlying data systems.Collaborate with network engineers, business analysts, and architects to translatemanaged services requirements into actionable AI/Automation <workflows.Build> and maintain Automation workflows that reduce repeated tasks across the TELUSManaged Services environment.Provide technical guidance and troubleshooting support to a team of technologyprofessionals working on TELUS Managed Services.What you bringRecognized for your strong foundation in telecom engineering and network operations,combined with hands-on automation experience.Ability and willingness to quickly learn and master enterprise toolsets.Skilled at translating network strategies, architectures, and NOC workflows intoautomated AI/agentic solutions.Advanced knowledge of internetworking technologies and multiple network protocols (i.e.IP, Firewall, Gigabit Ethernet, MPLS/VPN, QoS, Management Protocols, Cloud basedServices).Hands-on experience with Python/Javascript programming, API integrations,Linux/Windows environments, virtualization, and containerized platforms.Adept at balancing priorities effectively while handling multiple projects simultaneously.Possesses in-depth understanding of telecom industry trends, NOC operations, andemerging AI technologies.Experience in serving as a technical lead on automation/development projects.5+ years of experience as a telecom engineer, network developer, or AI solutionsconsultant in a communications service provider or solution provider organization.Bachelor/Master’s degree in Engineering, Computing Science, Software Engineering,Information Systems, or equivalent.Great-to-havesGovt of Canada Security Clearance (Level 2 Secret)Deep knowledge of Software Development and advanced Machine Learning conceptsIndustry Certifications in AI, Cloud (GCP), or Networking (Cisco/Juniper/Palo Alto)Knowledge of ITSM systems (Incident, Problem and Change management, CMDB,ServiceNow)Why Join UsAt TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers.Join us to architect the future of connected digital ecosystems Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.For more information on how we use your information, see our Privacy Policy.