Technical Staffing Account Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. We're a high-growth staffing agency, and we're hiring a Technical Staffing Account Manager to own and grow a portfolio of client relationships while driving successful hiring outcomes across technical searches — engineering, AI, and specialized technical <roles.In> this role, you will act as:- A strategic hiring partner to founders and technical hiring leaders (CTOs, VPs of Engineering, technical founders)- A commercial owner focused on account growth and retention- A trusted point of contact ensuring successful technical placements and client satisfactionThis role is ideal for someone who combines strong relationship-building skills, commercial instincts, and operational thinking within a technical staffing or technical recruiting environment.KEY RESPONSIBILITIESPlacements & Hiring SuccessYou will oversee hiring activity across your accounts to ensure strong delivery and successful placements.- Leading scoping calls and intake conversations, and assisting sales calls, to translate technical requirements into actionable search criteria and support new business conversations- Aligning hiring priorities with budgets and business goals- Ensuring hiring processes move quickly and efficiently- Monitoring active technical searches and placement progress- Managing client communication throughout the hiring lifecycle- Supporting offer, closing, and onboarding coordination- Acting as the escalation point for complex client situationsClient Retention & GrowthYou will own the overall health, retention, and expansion of your client portfolio.- Driving account growth through upsells and additional technical hiring opportunities- Maintaining strong client relationships and long-term retention- Identifying risks early and proactively managing client satisfaction- Expanding partnerships across multiple engineering/technical teams within client accounts- Supporting renewals and ongoing partnership conversations- Forecasting technical hiring demand and upcoming headcount needsStrategic Client PartnershipYou will serve as a trusted advisor to clients throughout the partnership.- Building long-term relationships with founders and technical hiring leaders- Advising clients on technical hiring strategy and market/talent insights- Conducting strategic check-ins and business reviews- Helping clients improve hiring processes and technical role definition- Positioning the company as a long-term technical hiring partner rather than a transactional vendorSKILLS & EXPERIENCE- 5+ years in technical staffing, technical recruiting, client partnership, or agency environments placing engineering/technical talent- Experience running or assisting scoping calls, intake calls, and/or sales calls with clients — comfortable in conversations that define technical requirements and support new business- Experience managing multiple technical client accounts simultaneously- Strong placement and client retention track record across technical roles- Commercial mindset with the ability to grow accounts through upsells and expansion- Working knowledge of technical role types and hiring markets (software engineering, infrastructure, data, etc.) sufficient to hold credible conversations with technical hiring managers- Strong communication and relationship management skills- Ability to manage fast-paced hiring processes across multiple clients- Highly organized with strong operational thinkingWHAT SUCCESS LOOKS LIKE- Strong client retention and satisfaction- Consistent successful technical placements across accounts- Growth through upsells and expanded partnerships- Clients view us as a trusted strategic technical hiring partner- Hiring processes run smoothly and efficiently- Risks and delivery issues are identified and addressed proactivelyIDEAL CANDIDATE PROFILEThis role is well-suited for:-Excellent English skills, written and spoken -Experience placing AI specialists, ML engineers, or other AI/ML-focused roles- Familiarity with the AI hiring market and current AI talent landscape- Technical staffing or agency professionals who thrive in client-facing environments- Professionals confident running or assisting scoping, intake, or sales calls with technical stakeholders- Commercially minded operators who enjoy growing accounts and building partnerships- Relationship-driven professionals focused on retention and long-term success- People who enjoy balancing strategy, technical hiring execution, and client growth in a fast-paced environmentScale Army is a staffing agency dedicated to connecting international talent with US-based companies. We cover a broad range of positions and industries, from customer support and sales roles to engineering and executive-level positions.Application Process:To be considered for this role these steps need to be followed:Fill in the application formRecord a video showcasing your skill sets