IT Support Analyst

About HandshakeHandshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational <institutions.In> 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.Why join Handshake now:Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feelPartner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutionsWork alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC foundersBuild a massive, fast-growing business with billions in revenueAbout the RoleWe're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale.This role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams. You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment.What You'll DoSupport the Employee IT ExperienceProvide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration toolsTroubleshoot and resolve technical issues with a focus on delivering an excellent employee experienceSupport remote and hybrid employees across multiple time zonesEscalate complex issues when appropriate while owning tickets through resolutionHelp Improve IT OperationsSupport onboarding and offboarding workflowsAssist with identity and access management (Okta, Google Workspace, etc.)Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar)Manage software provisioning, license assignments, and asset trackingIdentify recurring issues and recommend process improvements or automation opportunitiesContribute to Security & DocumentationMaintain internal documentation and knowledge base articlesPartner with Security to support device compliance and access managementAssist with IT projects, tool implementations, and operational improvementsParticipate in incident response and troubleshooting efforts as neededCollaborate Across the BusinessPartner with People Ops, Finance, Security, and Engineering to support day-to-day technology needsHelp deploy new hardware, software, and productivity toolsContribute to office and remote IT initiatives as the company growsYou Have2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environmentExperience supporting macOS (Windows experience is a plus)Hands-on experience with:Google WorkspaceSlackOkta or another identity providerEndpoint management tools (Jamf, Kandji, Intune, JumpCloud, etc.)ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar)Technical SkillsStrong troubleshooting skills across hardware, SaaS applications, identity, and basic networkingExperience administering common SaaS applications and user lifecycle managementFamiliarity with scripting or automation (Bash, PowerShell, Python, or similar) is a plusComfortable working in cloud-first environmentsWhat We're Looking ForA customer-first mindset with strong problem-solving skillsOrganized and detail-oriented with solid documentation habitsCurious and eager to learn new technologiesComfortable balancing multiple priorities in a fast-moving environmentStrong written and verbal communication skillsTakes ownership of assigned work while knowing when to seek guidanceWe OfferHandshake delivers benefits that help you feel supported—and thrive at work and in life.The below benefits are for full-time US employees.🎯 Ownership: Equity in a fast-growing company💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching🍼 Family Support: Paid parental leave, fertility benefits, parental coaching💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend📚 Growth: $2,000 learning stipend, ongoing development💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days🤝 Connection: Team outings & referral bonusesExplore our mission, values, and comprehensive US benefits at <joinhandshake.com/careers>.