Commercial Field Engineer – Post-sales

About CodeRabbitCodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.Role OverviewThe Commercial Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Commercial tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit.This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful.What you will do:Lead onboarding and implementation engagements for commercial and mid-market customersHelp customers configure and optimize CodeRabbit within their development workflows and CI/CD environmentsDeliver customer trainings, onboarding sessions, workshops, and technical enablement programsConduct configuration and integration reviews to ensure customers are following best practices and maximizing platform valueTroubleshoot customer issues and partner with Support, Product, and Engineering teams to drive timely resolutionsServe as a technical escalation point for complex implementation and adoption challengesPartner with Customer Success Managers to drive customer adoption, technical health, and long-term successBuild trusted relationships with developers, engineering managers, and platform teamsGather customer feedback and collaborate cross-functionally with Product and Engineering teams to improve the product experienceContribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practicesStay current on emerging trends in AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystemsHelp improve repeatability and scalability across onboarding and customer enablement workflowsWhat you will bring:2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation EngineeringExperience onboarding or supporting SaaS, developer tooling, or infrastructure productsStrong technical knowledge of software development workflows and modern engineering toolsComfortable troubleshooting APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systemsFamiliarity with cloud platforms such as AWS, GCP, or AzureComfortable working from the command line and debugging technical issuesExcellent communication and interpersonal skills with the ability to explain complex concepts clearlyStrong organizational skills and ability to manage multiple customer engagements simultaneouslyStrong sense of ownership, curiosity, and bias toward actionPassion for helping engineering teams improve developer productivity and software qualityBonus Points for:Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platformsExperience with Kubernetes, Terraform, or cloud-native infrastructureExperience working in high-growth startup environments