Head of NORAM Technical Account Mangement

Company DescriptionWe’re <Checkout.com>. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting <started.As> the Head of NORAM Technical Account Management at <Checkout.com>, you are the strategic and operational cornerstone of our regional TAM team. Reporting directly to the Head of NORAM Solutions Engineering, you will take the helm of our core regional TAM team, with an immediate mandate to rapidly scale our headcount and capabilities to support our growing merchant <base.You> are a technical mentor, a champion of AI-driven efficiency, and a strategic counterpart to our Commercial Account Management leadership. By translating overarching company OKRs into tactical execution, you will empower your team to ensure our largest merchants thrive. Your leadership will directly impact team growth, operational scalability, and the commercial success of our business in North America.What You'll Be DoingLeadership & Rapid Team ScalingLead, coach, and aggressively scale a team of high-performing Technical AccountManagers, driving regional recruitment and expansion <efforts.Work> from our local office (Atlanta, NYC, or SF) 3 days a week to provide hands-oncoaching and mentorship to TAM Individual Contributors (ICs).Synthesize company goals and OKRs, translating them into clear, tactical guidance andactionable metrics for your team.Manage team compensation plans, performance reviews, and career <developmentpathways.Travel> across NORAM offices and our London office to collaborate with key internalstakeholders, and align global strategies.Strategic Alignment & Commercial ImpactAct as the technical equivalent and close partner to our commercially-minded AccountManagement leadership, ensuring unified strategies for merchant <success.Drive> regional project management for key initiatives, such as product upgrades acrossTAM-managed merchants and driving the adoption of value-added services.Participate in Quarterly Business Reviews (QBRs) alongside your team, presentingtechnical performance as a compelling commercial story to executive <stakeholders.Travel> to meet clients face-to-face, cementing strong relationships with our moststrategic merchants.Technical Ownership & AI-Driven OperationsAct as an escalation point, assisting TAMs with troubleshooting complex merchantissues and API integrations.Champion a culture of utilizing AI tools (such as Gemini, Claude Code, etc.) to reducemanual operational load, automate workflows, and improve daily efficiency.Continuously identify and implement process improvements to drive operationalexcellence within the NORAM TAM <organization.How> You Will Be MeasuredYou will be evaluated on your ability to drive tangible results across both commercial andoperational vectors, specifically focusing on:Merchant eNPS & Retention: Ensuring highest-tier satisfaction and technical reliabilityfor our <merchants.Net> Revenue Retention (NRR) & Growth: Partnering with Commercial teams to protectand expand account revenue.Value-Added Services Adoption: Successfully driving technical adoption of <newCheckout.com> products.Efficiency Improvements: Reducing ticket resolution times, automating processes, andsuccessfully driving AI adoption across the TAM <team.Company> OKRs: Tactical execution and achievements directly tied to overarchingcompany goals.QualificationsPayments Expertise: Deep, demonstrable experience within the payments industry is astrict requirement.Leadership or Exceptional IC Experience: Proven experience in client-facing TAM,Solutions Engineering, or Solutions Consulting leadership. Or, you are a highlyexperienced IC with a demonstrated track record of exceptionalism and a strongreadiness to step into management.Technical Acumen: Technical background with the ability to confidently manage, coach,and challenge TAMs. Hands-on expertise with RESTful APIs is <essential.AI> Mindset: Forward-thinking approach to championing AI tools to scale teams andeliminate manual bottlenecks.Commercial Sensibility: Exceptional ability to collaborate with commercial teams andunderstand the revenue impact of technical decisions.Location/Flexibility: Based in Atlanta, NYC, or SF, with the ability to be in the office 3days a week and travel domestically and internationally as needed.Additional InformationBring all of you to workWe create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day <one.Here>, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home <here.It>’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more <comfortable.Life> at Checkout.comWe understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.For a closer look at daily life at <Checkout.com>, follow us on LinkedIn and Instagram