IT Support Engineer (MacOS)

About DevSavant At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.Roles & Responsibilities :Respond to user requests for service, troubleshoot problems and resolve to the end-user’s satisfactionProvide in-depth remote technical supportCreate Knowledge Base documents for problem resolutionsTroubleshoot hardware and software issues, including hardware repair & warranty replacementAssist in the testing, configuration, and deployment of new workstations, peripherals, and softwareMaintain accurate inventory of all hardware through asset management toolsBe a customer advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and proactively educating customers with helpful hints or business-based best practicesManage our Macs and Apple devices via Jamf ProOther duties as assignedRequirements :3+ years of experience supporting Apple hardware and software (macOS and iOS)Ability to clearly and accurately document processesAbility to provide outstanding customer serviceExcellent verbal and written communication skills (US English)Excellent troubleshooting, technical, and problem-solving skillsExcellent research and documentation skills specific to step-by-step proceduresExtremely well organized, detail-oriented, a strong sense of personal ownership, self-motivated and adaptableExcellent interpersonal skills; able to work collaboratively in a team environmentExtraordinary problem-solving and critical thinking skills that allow you to work in an efficient mannerWorking knowledge of troubleshooting basic network (TCP/IP, DHCP, DNS), software, printing problemsExperience managing tasks via a ticketing systemExperience with mobile device management (Jamf, Airwatch, etc.)Ability to lift 25 pounds to move equipment or position it on a shelf 5 feet highQualities we're looking for :A GTD attitude. Identify next actions, communicate intent, and execute. We're a fast-paced team, and this role covers a wide area, so a results-driven mentality is critical.Ownership thinking. Have the ability to take ownership and make decisions. Passion and self-motivation are key. We don't micromanage, you'll be expected to own and deliver.The desire to build something great and bring technical solutions to people to solve their problems.