Sales Development Representative - London

About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.Our technology enables industry-defining enterprises like Hertz, Block’s Cash App and Square, Chime, ŌURA, and Notion to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.About the RoleWe’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team in EMEA. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our industry-leading AI platform.This isn’t high-volume, transactional prospecting. Our SDRs operate in complex, multi-threaded Enterprise and Strategic sales cycles, engaging multiple stakeholders across technical teams, operators, and executive leadership. You’ll learn how to navigate sophisticated buying groups, run thoughtful account-based outreach, and translate AI-driven capabilities into clear business outcomes.This role is ideal for someone looking to accelerate a career in sales, build deep prospecting fundamentals, and develop into a world-class seller in a fast-moving GenAI <company.In> this role, you willSource new sales opportunities through a combination of inbound qualification and strategic outbound prospectingExecute thoughtful, multi-threaded outreach across phone, email, and social channelsGrow the top of the sales funnel through targeted account-based campaignsResearch companies, map buying committees, and identify both hands-on-keyboard practitioners and executive stakeholdersPartner closely with Account Executives to develop account strategies and generate high-quality Enterprise pipelineCollaborate with Marketing to align messaging and campaign strategyStay up-to-date on product capabilities, competitive positioning, and GenAI market trendsDevelop critical sales skills including discovery, cold calling, objection handling, articulating business value, stakeholder mapping, prioritization, and time managementYou may be a good fit if youHave a high level of interest in growing your career in a customer-facing roleHave strong communication skills, both verbal and writtenAre genuinely curious about understanding customers’ business challengesAre dedicated to tracking and improving performance and efficiency on a daily basisExhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processesEven better if youHave 1-2 years of experience in a customer-facing or quota-carrying roleHave prior CRM experience (preferably Salesforce)Find ways to stay up on the latest trends in AIHave experience with techAre fluent in French, German, or Spanish (in addition to English)Location & working modelThis role is based in our King’s Cross, London office. Decagon is an in-office company, and this position is designed for SDRs who value being closely embedded with their team, learning through real-time coaching, and collaborating in person as we build and scale together.BenefitsCompetitive base salary plus commission structureMedical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your best BenefitsWe proudly offer the following benefits for our full-time employees:Medical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension)Parental LeaveFertility and family building benefits through CarrotMonthly stipend to support your wellness, lifestyle, and work-life balanceDaily lunches and snacks in the office to keep you at your bestTake what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.