Customer Success Manager - APAC

About Flagright:Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.We operate as a lean, high-performance team with high individual ownership and direct access to leadership.Role overview:Our Customer Success team is at the core of Flagright’s innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.We are hiring a Customer Success Manager who will play a critical role in driving the success of our platform. You will work closely with customers and internal teams to gather insights, identify gaps, and translate real-world needs into product improvements. From analyzing data and shaping requirements to supporting releases and ensuring product quality, your work will directly impact functionality, user experience, and operational efficiency.This is a high-ownership role in a fast-moving environment. You’ll be expected to operate independently, manage multiple priorities, and proactively drive outcomes with minimal supervision.People who thrive at Flagright:Have been knocked down before and gotten back upAre resourceful—they figure things out with whatever tools are availableHave strong opinions and can defend themAre hungry to learn & contributeWant to work with no-BS peoplePeople who struggle here:Need extensive hand-holdingView high expectations as “unreasonable”Expect strict 9 to 6 boundariesCan’t handle ambiguity or rejectionPrefer consistent routine over fast-changing prioritiesKey responsibilities:Customer Account Ownership: Serve as the primary owner for assigned customer accounts—lead recurring customer meetings (kickoffs, implementation check-ins, QBRs), drive agendas and outcomes, manage escalations end-to-end, and ensure adoption, satisfaction, and successful delivery across the full customer lifecycleAnalyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experienceEngage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvementsManage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experienceWork with stakeholders to define and prioritize product enhancements, translate user insights and needs into clear and actionable product requirementsAssist in creating high-quality resources including documentation, onboarding guides, and training materials that empower customers and drive product useBuild and maintain strong customer relationships through regular check-ins, guiding users to unlock product value and confidently navigate key featuresIdentify process gaps and propose innovative solutions to optimize operational efficiency and effectivenessCollaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updatesMonitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvementEvaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfactionWho we are looking for:Based in or willing to relocate to Singapore (relocation support available), this is a fully in-person role at our Singapore officeHigh IQ and EQHave love for tech and capitalismStrong taste for aesthetics and attention to detailHigh agency and low ego2-5 years of experience as a Customer Success Manager or a similar role in operations or riskExcellent written and verbal communication skills in English are essential for effective customer interactionsProficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operationsFamiliarity with product lifecycle management principles and methodologiesExperience working with cross-functional teams, such as product management, engineering, marketing, and customer supportKnowledge of product management frameworks and methodologies is desirableFamiliarity with project management tools and software for planning, tracking, and collaborating on projectsDemonstrated ability to work independently, take ownership of tasks, and meet deadlines consistentlyContinuous learning mindset, keeping up with industry trends and best practices in product operations and managementTravel flexibility for customer meetings or team gatherings, as neededPreferred SkillsUnderstanding of anti-fraud, anti-money laundering, or compliance domainsPrevious experience in a product-focused role within the fintech industryAbility to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirementsUnderstanding of financial data security and privacy regulations, such as GDPR or PCI-DSSFamiliarity with risk management principles and methodologies, specifically related to product operationsUnderstanding of sanctions screening processes and familiarity with industry-standard sanction listsKnowledge of data privacy regulations and practices related to handling sensitive financial informationFamiliarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processesExperience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operationsAbility to stay updated with industry trends and advancements in fintech, product management, and operational excellenceWhat we offer:Product with clear, real-world differentiationHigh-bar environment focused on execution, learning, and continuous improvementGet equity from day 1 at a Y Combinator startupWork alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, and PalantirEnjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture