Manager Retail Operations FO, South

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION: Drive the district profitability by meet or exceeding sales & profit targets; Coach Store Managers to drive commercial success and excel in customer service; Ensure proper execution of established policies, procedures, initiatives, and directives. KEY RESPONSIBILITIES: Planning Plan Stores objectives with Director / Senior Manager Retail Operations FO Plan actions plans to reach targeted KPI’s Management Take full ownership of the district and its commercial success Plan and prioritize structured store visits to maximize the district’s performance Manage delivery of own retail KPI’s (qualitative and quantitative) in the district Ensure proper in-store Brand execution, according to established standards and directives, in all stores within the district Pro-actively analyse sell-through figures and develop action plans with stores managers to achieve productivity and image targets Ensure compliance with established policies, procedures, initiatives and directives Financial Manage and deliver retail financial KPI’s System and Processes Manage retail KPI’s and tracking/reporting systems Ensure operational system efficiency and training People Management Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance Ensure compliance to established HR policies and procedures Recommend structural or human changes in store in order to achieve sales and brand targets Coordinate with store managers on staff recruitment, retention and development. Coordinate with HR on relevant HR projects like internal referral, performance review, succession planning, etc. Training and Development Identify and recommend training and development needs Coach Store Managers to increase their stores’ sales, productivity and profitability Own succession planning for the district Ensure quality & efficiency of training KPIs Store business KPI’s Image/consumers satisfaction KPIs. Staff turnover and satisfaction KPI’s