Senior Customer Services Officer

Your role: Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc. Work closely with internal and external parties to ensure timely and professional service to customers Handle and resolve the problem cases independently Perform any ad hoc tasks as assigned Requirements: HKCEE / DSE or above in any disciplines IIQE Paper 1 & 3 required Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit Shift duty is required We Offer: Performance bonus Medical and dental insurance coverage Structured training programme Clear and excellent career path Birthday Leave Staff Discount